A
- Achieving Safety and Quality Improvements in Health Care (PDF 2017 KB)
- Achieving Safety and Quality Improvements in Health Care - Summary (PDF 320 KB)
- Adverse event rates - Fact Sheet (PDF 73 KB)
- Adverse Medicine Events Line - Brochure (PDF 712 KB)
- Adverse Medicine Events Line - Frequently Asked Questions (PDF 207 KB)
- Australian Council for Safety and Quality in Health Care - Fact Sheet (PDF 265 KB)
- Australian Health Minister's Conference - Joint Communique - Health Ministers Agree to Reform Agenda (PDF 64 KB)
B
- Better Practice Guidelines on Complaints Management for Health Care Services (PDF 106 KB)
- Better practice guidelines on complaints management (PDF 71 KB)
- Blood Stream Infection (BSI) Definition (PDF 229 KB)
C
- Charting the Safety and Quality of Health Care in Australia (PDF 943 KB)
- Charting the Safety and Quality of Health Care - Fact Sheet (PDF 72 KB)
- Charting the Safety and Quality of Health Care in Australia - Final (PDF 1133 KB)
- Charting the Safety and Quality of Health Care in Australia - Erratum (Word 43 KB)
- Clinical Handover and Patient Safety - Literature Review Report (PDF 566 KB)
- Clinical Practice Guidelines - Appropriate Use of Red Blood Cells (PDF 152 KB)
- Compensation and Professional Indemnity in Health Care - Final Report (PDF 1970 KB)
- Complaints Management Handbook for Health Care Services (PDF 588 KB)
- Consumer Update - November 2004 (PDF 121 KB)
- Consumer Update - December 2004/January 2005 (PDF 309 KB)
- Consumer Update - February/March 2005 (PDF 317 KB)
- Consumer Update - June 2005 (PDF 285 KB)
- Consumer Update - July/August 2005 (PDF 311 KB)
- A Consumer Vision for a Safer Health Care System (PDF 216 KB)
- Core Standards for Health Care Safety - Consultation Paper (PDF 93 KB)
- Credentialing and Defining the Scope of Clinical Practice Handbook (PDF 420 KB)
- Credentialling and Defining the Scope of Clinical Practice - Fact Sheet (PDF 252 KB)
- Credentials and Clinical Privileges Guidelines - Working Draft for Consultation (PDF 90 KB)
D
E
- Education and Organisational Support Package - An Overview (PDF 105 KB)
- Ensuring Correct Patient, Correct Site, Correct Procedure - Fact Sheet (PDF 1212 KB)
- Ensuring Correct Patient, Correct Site, Correct Procedure - Poster (PDF 722 KB)
Help with accessing large documents
When accessing large documents (over 500 KB in size), it is recommended that the following procedure be used:
- Click the link with the RIGHT mouse button
- Choose "Save Target As.../Save Link As..." depending on your browser
- Select an appropriate folder on a local drive to place the downloaded file
Attempting to open large documents within the browser window (by left-clicking)
may inhibit your ability to continue browsing while the document is
opening and/or lead to system problems.
Help with accessing PDF documents
To view PDF (Portable Document Format) documents, you will need to have a PDF reader installed on your computer. A number of PDF readers are available through the Australian Government Information Management Office (AGIMO) Web Guide website.

