Safety and Quality > Our Work > Accreditation and the NSQHS Standards > Resources to implement the NSQHS Standards


National Safety and Quality Health Service (NSQHS) Standards

Fact sheets

Accreditation workbooks

Monitoring tool

Safety and quality improvement guides

Specialist guides

Core and developmental actions

General resources

Contact details – state and territory health departments and approved accrediting agencies

Artwork

Audit tools

Standard-specific resources

 


 

National Safety and Quality Health Service (NSQHS) Standards

The Commission developed the National Safety and Quality Health Service (NSQHS) Standards to improve the quality of health service provision in Australia. The NSQHS Standards provide a nationally consistent statement of the level of care consumers can expect from health service organisations.

There are 10 NSQHS Standards focusing on areas that are essential to drive the implementation and use of safety and quality systems:

NSQHS Standards, September 2012 cover page

  • NSQHS Standard 1: Governance for Safety and Quality in Health Service Organisations
  • NSQHS Standard 2: Partnering with Consumers
  • NSQHS Standard 3: Preventing and Controlling Healthcare Associated Infections
  • NSQHS Standard 4: Medication Safety
  • NSQHS Standard 5: Patient Identification and Procedure Matching
  • NSQHS Standard 6: Clinical Handover
  • NSQHS Standard 7: Blood and Blood Products
  • NSQHS Standard 8: Preventing and Managing Pressure Injuries
  • NSQHS Standard 9: Recognising and Responding to Clinical Deterioration in Acute Health Care
  • NSQHS Standard 10: Preventing Falls and Harm from Falls

National Safety and Quality Health Service (NSQHS) Standards, September 2012

The NSQHS Standards were endorsed by Australian Health Ministers in September 2011.

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Fact sheets

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Accreditation workbooks

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Monitoring tool

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Safety and quality improvement guides

NSQHS Standards Safety and Quality Improvement Guides cover page

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Specialist-guides

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Core and developmental actions

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General resources

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Contact details – state and territory health departments and approved accrediting agencies

  • Contact details for state and territory health departments (PDF, 52KB) (Word, 430KB)
  • Contact details for accrediting agencies approved to assess health service organisations against the NSQHS Standards (PDF 51KB) (Word 431KB)
  • Contact details for accrediting agencies approved to assess health service organisations against the TRP Standards (PDF, 17KB) (Word, 28KB)

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Artwork

NSQHS Standards A3 landscape poster
NSQHS Standards A3 landscape poster

 

NSQHS Standards A4 portrait poster
NSQHS Standards A4 portrait poster

 

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Audit tools

Queensland Health’s Patient Safety and Quality Improvement Service developed individual audit tools for every Standard. Each tool includes:

  • A ‘how to’ guide on using the tools
  • A definitions guide to assist in completing the tools
  • Three specific audit tools that collect and collate information:
    1. Patient audit tool: collects patient level data (at a ward/unit level), use one audit tool for each patient audited
    2. Ward/Unit audit tool: collects ward/unit level data and collates the patient level responses
    3. Facility audit tool: collects facility level data and collates the ward/unit level responses
  • A measurement plan summary for each standard that defines the goals, questions and responses in the audit tools. The plans will provide an understanding of how the questions in the audit tool have a direct association with the actions required in the standard.

The audit tools can be accessed from the Queensland Health website using the following link:
Queensland Health > Audit tools for NSQHS Standards

The Commission would like to acknowledge the work undertaken by the Patient Safety and Quality Improvement Service in developing the tools, and for making the tools publicly available.

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Standard-specific resources

NSQHS Standard 1: Governance for Safety and Quality in Health Service Organisations

NSQHS Standard 2: Partnering with Consumers

NSQHS Standard 3: Preventing and Controlling Healthcare Associated Infections

NSQHS Standard 4: Medication Safety

NSQHS Standard 5: Patient Identification and Procedure Matching

NSQHS Standard 6: Clinical Handover

NSQHS Standard 7: Blood and Blood Products

NSQHS Standard 8: Preventing and Managing Pressure Injuries

NSQHS Standard 9: Recognising and Responding to Clinical Deterioration in Acute Health Care

NSQHS Standard 10: Preventing Falls and Harm from Falls


NSQHS Standard 1: Governance for Safety and Quality in Health Service Organisations

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Margaret Banks, Accreditation Program (PowerPoint, 295KB)
  • Round 2: September 2013 – Margaret Banks, Accreditation Program (PDF, 62KB)
  • Presentation from other health service organisations: Cathy Roberts, Sunshine Coast Day Surgery (PDF, 46KB)
  • Presentation from other health service organisations: Craig Thompson, Alpine Health (PDF, 132KB)
  • Presentation from other health service organisations: Dana Mouwad, Sydney/Sydney Eye Hospital (PDF, 3.68MB)
  • Presentation from other health service organisations: Marg Way, Alfred Health (PDF, 282KB)
  • Presentation from other health service organisations: Sharon Kuhn, Macquarie University Hospital (PDF, 447KB)
  • Presentation from other health service organisations: Sue Goonan, Peninsula Health (PDF, 228KB)

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NSQHS Standard 2: Partnering with Consumers

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Nicola Dunbar, R&R, Primary Care and Goals Program (PowerPoint, 1.39MB)
  • Round 2: September 2013 – Nicola Dunbar, R&R, Primary Care and Goals Program (PDF, 111KB)
  • Presentation from other health service organisations: Narelle Driver, Macquarie University Hospital (PDF, 648KB)
  • Presentation from other health service organisations: Sandra Parsons, Newcastle Endoscopy Centre (PDF, 653KB)

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NSQHS Standard 3: Preventing and Controlling Healthcare Associated Infections

Risk assessment and NSQHS Standard 3

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Sue Greig, Healthcare Associated Infections Program (PowerPoint, 501KB)
  • Round 2: September 2013 – Sue Greig, Healthcare Associated Infections Program (PDF, 1.59MB)
  • Presentation from other health service organisations: Geoff Matthews, Macquarie University Hospital (PDF, 461KB)
  • Presentation from other health service organisations: Kelly Barton, Alpine Health (PDF, 172KB)
  • Presentation from other health service organisations: Maureen Canning, Peninsula Health (PDF, 1.23MB)

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NSQHS Standard 4: Medication Safety

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Margaret Duguid, Medication Safety Program – hospitals (PowerPoint, 6.29MB)
  • Round 1: October 2012 to May 2013 – Margaret Duguid, Medication Safety Program – dental and day procedure services (PowerPoint, 3.62B)
  • Round 2: September 2013 – Margaret Duguid, Medication Safety Program – Public and private hospitals (PDF, 2.07MB)
  • Round 2: September 2013 – Margaret Duguid, Medication Safety Program – Small hospitals and day procedure services (PDF, 2.83MB)
  • Presentation from other health service organisations: Bonnie Tai, The Prince Charles Hospital (PDF, 819KB)
  • Presentation from other health service organisations: Toni Howell, St Vincent’s Melbourne (PDF, 3.87MB)

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NSQHS Standard 5: Patient Identification and Procedure Matching

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Nicola Dunbar, R&R, Primary Care and Goals Program (PowerPoint, 1.72MB)
  • Round 2: September 2013 – Nicola Dunbar, R&R, Primary Care and Goals Program (PDF, 103KB)
  • Presentation from other health service organisations: Dr Lee Hamley, Alfred Health (PDF, 573KB)

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NSQHS Standard 6: Clinical Handover

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Suellen Allen, Clinical Communications Program (PowerPoint, 1.08MB)
  • Round 2: September 2013 – Suellen Allen, Clinical Communications Program (PDF, 104KB)
  • Presentation from other health service organisations: Clare Barrett, Eye Tech Day Surgeries (PDF, 57KB)
  • Presentation from other health service organisations: Katrina Lewis and Dr Susan Sdrinis, Alfred Health (PDF, 408KB)
  • Presentation from other health service organisations: Sue Dawson, Macquarie University Hospital (PDF, 344KB)
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NSQHS Standard 7: Blood and Blood Products

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Philippa Kirkpatrick, National Blood Authority (PowerPoint, 4.62MB)
  • Round 2: September 2013 – Philippa Kirkpatrick, National Blood Authority (PDF, 1.12MB)
  • Presentation from other health service organisations: Edwina Moran, Macquarie University Hospital (PDF, 241KB)
  • Presentation from other health service organisations: Hayley Thompson, The Prince Charles Hospital (PDF, 1.27MB)
  • Presentation from other health service organisations: Joe Doherty, Sydney/Sydney Eye Hospital (PDF, 260KB)

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NSQHS Standard 8: Preventing and Managing Pressure Injuries

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Keryln Carville, SilverChain (PowerPoint, 1.32MB)
  • Round 2: September 2013 – Keryln Carville, SilverChain (PDF, 816KB)
  • Presentation from other health service organisations: Tracy Nowicki and Cherie Franks, The Prince Charles Hospital (PDF, 1.97MB)
  • Presentation from other health service organisations: Anne Crouch, Eye Tech Day Surgeries (PDF, 53KB)
  • Presentation from other health service organisations: Christen Stubbs, Macquarie University Hospital (PDF, 270KB)

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NSQHS Standard 9: Recognising and Responding to Clinical Deterioration in Acute Health Care

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Nicola Dunbar, R&R, Primary Care and Goals Program (PowerPoint, 3.68MB)
  • Round 2: September 2013 – Nicola Dunbar, R&R, Primary Care and Goals Program (PDF, 134KB)
  • Presentation from other health service organisations: Mandy Sandford, Alfred Health (PDF, 1.62MB)
  • Presentation from other health service organisations: Mark Ashcroft, Alpine Health (PDF, 152KB)
  • Presentation from other health service organisations: Sue Dawson, Macquarie University Hospital (PDF, 345KB)

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NSQHS Standard 10: Preventing Falls and Harm from Falls

Network meetings (2013)

  • Round 1: October 2012 to May 2013 – Graham Bedford, Medication Safety and Falls Program (PowerPoint, 931KB)
  • Round 2: September 2013 – Graham Bedford, Medication Safety and Falls Program (PDF, 129KB)
  • Presentation from other health service organisations: Stephanie Gettens and Cherie Franks, The Prince Charles Hospital (PDF, 3.36MB)
  • Presentation from other health service organisations: Anne Crouch, Eye-Tech Day Surgeries (PDF, 80KB)

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Last updated: 25 February 2016