Safety and Quality > Our Work > Assessment to the NSQHS Standards > Improving care for Aboriginal and Torres Strait Islander People

 

Resources

National Safety and Quality Health Service Standards User Guide for Aboriginal and Torres Strait Islander Health (PDF 2MB)

Overview: Guide to better care for Aboriginal and Torres Strait Islander Consumers (Word 503KB)

1. Setting safety and quality goals for Aboriginal and Torres Strait Islander people in health service organisations (Word 576KB)

2. Cultural competence in caring for Aboriginal and Torres Strait Islander consumers (Word 421KB)

3. Improving identification rates of Aboriginal and Torres Strait Islander consumers (Word 397KB)

4. Creating safe and welcoming environments for Aboriginal and Torres Strait Islander consumers (Word 408KB)

5. Effective and safe communication with Aboriginal and Torres Strait Islander consumers (Word 417KB)

6. Comprehensive care for Aboriginal and Torres Strait Islander consumers (Word 419KB)

The guides contain editable text boxes for those health service organisations who wish to include local content. Please contact the Commission’s Advice Centre on 1800 304 056 to discuss any additional changes.

 

Project update

At the request of the National Aboriginal and Torres Strait Islander Health Standing Committee, the Commission undertook a project to improve the care provided to Aboriginal and Torres Strait Islander people in health service organisations, using the framework of the National Safety and Quality Health Service (NSQHS) Standards.

The project considered the safety and quality issues typically affecting care provided to Aboriginal and Torres Strait Islander people in health services, and investigated how the NSQHS Standards could be used to leverage improvements in the safety and quality of care provided to Aboriginal and Torres Strait Islander people in mainstream health services. This involved:

  • Consultation with a wide range stakeholders including individuals, leaders in Aboriginal and Torres Strait Islander health, policy makers, Aboriginal and Torres Strait Islander health organisations, managers, clinicians and members of the Aboriginal and Torres Strait Islander health workforce
  • Mapping the safety and quality issues for Aboriginal and Torres Strait Islander people to the NSQHS Standards
  • A literature review of relevant evidence based strategies to improve the safety and quality of care for Aboriginal and Torres Strait Islander people.

Based on the findings of this project:

  • Six Aboriginal and Torres Strait Islander specific actions have been included in draft version 2 of the NSQHS Standards
  • A series of guides to drive best practice care for Aboriginal and Torres Strait Islander people has been developed based on the NSQHS Standards.

The next stage of this project is now underway which builds on previous work and again aims to improve the safety and quality of health care provided to Aboriginal and Torres Strait Islander people in mainstream health service organisations using version 2 of NSQHS Standards.

The objectives of this project are to:

  • Raise awareness of the issues facing Aboriginal and Torres Strait Islander patients in mainstream health service organisations
  • Improve the safety and quality of care for Aboriginal and Torres Strait Islander patients by supporting mainstream organisations to implement the NSQHS Standards, using resources that contain effective, evidence-based strategies to address Aboriginal and Torres Strait Islander health issues
  • Improve the Aboriginal and Torres Strait Islander cultural awareness skills of the surveyor workforce whose members assess health service organisations to the NSQHS Standards.

 

Last updated: 14 December 2017