Safety and Quality > Our Work > Clinical Communications

The Clinical Communications program works within key areas of clinical communication known to influence quality and safety outcomes throughout the patient journey.

Clinical communication is the exchange of information about a person’s care that occurs between treating clinicians, members of a multidisciplinary team, and between clinicians and patients, families and carers. It is an integral part of care and effective communication is essential to ensuring safe, high-quality care.

This work is integrated into other Commission programs, such as, Open Disclosure, Electronic Discharge SummariesAccreditation, Shared Decision Making and Health Literacy.


Communicating for Safety resource portal

Communicating for Safety resource portal

To support clinical communication improvement, the Commission has developed a Communicating for Safety resource portal. The portal provides tools, guidance and resources on the strategies and skills needed to support effective communication.

The portal is based on the Framework for Communicating for Safety, as set out in the National Safety and Quality Health Services (NSQHS) Standards (second edition) Guides. Resources available will be beneficial when implementing the actions in the NSQHS Standards, in particular the Communicating for Safety Standard and Partnering with Consumers Standard.

We value your comments and feedback. If you would like to provide feedback on the portal, please send your comments to or phone (02) 9126 3600.


In this section

Clinical Handover

This work focuses on improving handover communication across a range of healthcare settings.

It also supports health service organisations meet the requirements under the NSQHS Standards (2nd ed.), in particular the Communicating for Safety Standard.

Patient-Clinician Communication

This work focuses on communication between patients and clinicians across the patient journey.


The Commission has a number of publications, resources and education tools available to assist with clinical communication improvement.