Safety and Quality > Our Work > Clinical Communications

The Clinical Communications program works within key areas of clinical communication known to influence quality and safety outcomes throughout the patient journey.

The program currently focuses on two main streams of work:

  • Clinical Handover, and
  • Patient-Clinician Communication

Clinical Communications plays a vital role in several aspects of quality and safety in healthcare. This work is integrated into other Commission programs, such as, Open Disclosure, Electronic Discharge SummariesAccreditation, Shared Decision Making and Health Literacy.

Clinical Communications will continue to evolve in future years. The Commission is committed to addressing other high risk areas of communication as the need arises.

Clinical Handover

The Clinical Handover stream focuses on improving handover communication across a range of healthcare settings.

This work also supports health service organisations meet the requirements under NSQHS Standard 6: Clinical Handover

Patient-Clinician Communication

The Patient-Clinician Communication stream focuses on communication between patients and clinicians across the patient journey.

Clinical Communication resources

The Commission has a number of publications, resources and education tools available to assist with clinical communications.