Safety and Quality > Our Work > Clinical Communications > Clinical Handover > National Clinical Handover Initiative Pilot Program

The National Clinical Handover Initiative Pilot Program (the Pilot Program) was conducted between 2007 and 2009, and involved 14 public and private sector organisations funded to develop and trial practical and transferable tools for improving clinical handover. The Pilot Program involved 56 hospitals in six jurisdictions, including primary and aged care services.

Tools and solutions developed through the pilot program included:

  • protocols for improving medical and nursing shift-to-shift handover
  • materials on using briefing techniques at handover (e.g. SBAR, ISBAR, iSoBAR, ISOBAR, SHARED)
  • tools for inter-facility transfers; online education tools
  • materials on team communication.

The Pilot Program was externally evaluated in 2010. The evaluation found that the Pilot had significantly increased the evidence base surrounding clinical handover.

Evaluation of the National Clinical Handover Initiative Pilot Program (PDF 1.83MB)

The tools and solutions developed through the National Clinical Handover Initiative Pilot Program are available through the Resource Portal.