St John of God Health Care – NSW Services

The ‘Revolving Doors – Effective communication in the handover of mental health patients to community health practitioners’ – quality improvement study developed and implemented a strategy to streamline communication at discharge. Using the quality improvement Plan, Do, Study, Act model the stakeholder collaborative developed clinical handover documentation, processes, comparative clinical indicators, and revised hospital policy to support the uptake of evidence-based practice for clinical handover, hospital to community provider. Preliminary clinical audit results suggest that adherence and compliance with the revised process is being achieved. Observed changes imply that the new communication strategy is effective in the promotion of an environment where the risk of adverse events for patients should decrease and organisational management improve.

Tools

Hospital Discharge Summary Booklet (PDF 195 KB)

Roles and responsibilities in completing the clinical handover (discharge) process (PDF 93 KB)

Algorithm for Planned Patient Discharge Process (PDF 82 KB)

Community Practitioner Referral Form (PDF 169 KB)