Safety and Quality > Our Work > Comprehensive Care > Comprehensive Care Standard

The Comprehensive Care Standard is new to the second edition of the National Safety and Quality Health Service (NSQHS) Standards. The purpose of the Comprehensive Care Standard is to address the cross-cutting issues underlying many adverse events and optimise health care while considering how risk and harm can be minimised along each patient journey.

The intent of the Comprehensive Care Standard is to ensure that patients receive comprehensive care – that is, coordinated delivery of the total health care required or requested by a patient. This care is aligned with the patient’s expressed goals of care and healthcare needs, considers the impact of the patient’s health issues on their life and wellbeing, and is clinically appropriate.

Criteria and actions

There are four criteria and 36 actions in the Comprehensive Care Standard, which focus on establishing systems to support the delivery of comprehensive care, developing the comprehensive care plan, delivering comprehensive care including high-quality end-of-life care, and minimising patient harm.

For more information read the NSQHS Standard: Guide for Hospitals.

The Commission has also developed a conceptual model for comprehensive care.