There are several reasons your learner profile may have been suspended. The most common reason is that your learner profile has been inactive for a long period of time. If your learner profile has been suspended, all your learning history is stored in the LMS. Your learning history is not deleted and can be retrieved at any time. Please do not create a new learner profile. This document will provide you with information regarding what you need to do to reactivate your learner profile in the NHHI LMS.
The NHHI Learning System is used by healthcare workers all across Australia, and has been set up so that learners are able to complete modules and keep a record of their achievements on an ongoing basis. The system also takes into account that some learners may not have an email address or may not have an organisation in which they currently are employed.
If you are having trouble logging in, there are several ways you may be able to resolve this for yourself. Please read through each of the sections below to identify what may be causing you difficulties.
In March 2016 a new learning management system was introduced for the NHHI. If you completed a package before this time, you will need to register again.
If you are not registered, please close this page and press the 'REGISTER NOW' button on the login page.
Please remember to provide as much information as possible on registration (including your place of employment/study and your employee/ student number) and please keep a record of the email address you used to register with, as this is the only way the Commission can contact you through the system.
The NHHI system requires both the first name and surname fields to be filled in on registration. If you do not have a surname please enter a middle name, OR an x in the surname field. Please note that the text you enter in the surname field will be visible on your certificate.
Please ensure you are not cutting and pasting your email into the two boxes. You must type into both boxes. Please also ensure you have not entered a space before or after your email address in either box. Once you have checked this, please email for assistance if you continue to receive the error.
A: If you supplied an email address on your initial registration, then your Login ID is the email address that you entered when you registered.
If you didn't supply an email on registration your Login ID is likely to follow the following conventions:
firstname.lastname eg. john.smith OR
firstname_lastname eg. john_smith
Your Login ID is not your hospital login/employee number or anything you use in a local computer system.
Login details would have been emailed to you upon registration, if you supplied a valid email address. The email will be from firstname.lastname@example.org. Please check your junk/spam folder for your login details as emails generated by the NHHI system are sometimes redirected there. If you can't find your login details, use the 'FORGOTTEN LOGIN ID OR PASSWORD' button on the login page.
Q: What is my password?
You were asked to nominate your password when you registered with the system. If you've forgotten your password, please close this information page and press the 'FORGOTTEN LOGIN ID OR PASSWORD' button on the login page.
Please copy and paste the link received into the address bar of your internet browser. Once you have pasted the link, please press return/enter to go to the password reset page. Enter your new password two times, then go to the login page and login.
PLEASE NOTE: This is the most common issue people have with trying to log in. If you don't receive an email from the system, please check your junk/spam folder. If it is not there it is likely you did not provide an email address when you registered OR the email address you provided is now out of date OR incorrect.
The forgotten password email should arrive in your inbox within half an hour after using the forgotten password function. If you do not receive it after this time please do the following:
A. Check your junk and spam folders for the forgotten password email - if found, mark the email as "NOT JUNK", then follow the prompts to login or change your password.
B. Try using the forgotten password again, but this time with an alternate email that you may have used when registering. For example, you may have entered your work email for the 'forgotten password' however when you registered you may have used a personal email address or vice versa.
C. If you have tried all of the above steps that are relevant to you, it is likely that you may have missed entering an email into your profile, or you entered your email address incorrectly. In this case you need to complete the Contact us form. Please include as much information as you can, otherwise we may not be able to help you.
Click on the incorrect module on your task list, then press the 'cancel enrolment' button. This will remove the module from your task list. Then you need to follow the steps to enrol in a learning module as above.
Pressing the 'Start module' button triggers a new window to open containing the learning module content. If your internet browser is set to 'block pop-ups', then this could be the reason why you are unable to open the module. Check and reset your internet browser security options to allow pop-ups from the NHHI learning site, and the module should open.
The old Infection Control Orientation modules (direct, indirect and minimal contact) have been superceded by a new Basics of Infection Prevention and Control Orientation Module. This module is suitable for staff working in both clinical and non-clinical settings.
As a region administrator, you have access to the training records for all staff linked to organisations within your region group in the NHHI Learning Management System (LMS). You can access a staff member’s completion certificates following these steps:
As organisation administrator, you have access to the training records for all staff linked to your organisation(s) in the NHHI Learning Management System (LMS). You can access learner completion certificates following these steps:
Select the ‘Organisation’ circular icon from the icons that appear on the right hand side of the home screen
The ‘Organisation Details’ screen will open. If you have access to more than one organisation, please select the relevant organisation from the ‘Select Organisation’ drop-down menu
Select the ‘Staff’ tab to view the list of all of the staff attached to that organisation
Locate the relevant staff member’s details in the list and in the ‘Go to’ column for the learner choose ‘Achievements’ from the drop down options that appear
Four icons will appear on screen. Select the ‘Certificates’ icon
A list of current certificates will appear on screen. Select the certificate you are looking for by clicking the orange square with the white ‘eye’ icon under the ‘Action’ column to view the certificate
The certificate will open in a new window. You can download and save or print this certificate.
It is recommended that you complete the general learning modules annually, and have annual reminders built into the learning system to ensure you stay current. However, please note that your local requirements for your organisation may differ. Please refer to your directives for your organisation from your jurisdiction or governing body.
The NHHI learning modules do not have an allocated number of CPD points. Self-directed learning earns 1 CPD point per hour of study, therefore each learner should keep a record of the length of time taken to complete the module for their own records.
The Australian Commission on Safety and Quality in Health Care is not a Registered Training Organisation. The online modules that we provide through our Learning Management System are free to access upon registration but are not accredited. Please contact your professional association or professional registration board for further information if you wish to use these modules as part of your continuing professional development and require accreditation of this learning.
The certificate name is generated from what is entered into the profile on registration, or the subsequently updated user profile.
If your certificate has someone else's name then you have logged into that person's profile instead of creating your own profile. Please log out and create your own profile from the login page for the LMS.
If your certificate has your name spelled incorrectly, this is because you entered your name incorrectly on registration. Please contact the Commission to provide the name you registered with, and the correct spelling and this can be rectified and your certificate reissued. You can correct your name yourself in your profile, however for any certificates already completed, the name will not change automatically. All future certificates will appear with the correct name.
In the ‘Shortcuts’ menu on the right hand side of your home screen, select the ‘Change my Organisation’ option. A new window will open
Enter your organisation name and click ‘Continue’
If your organisation name appears in the list, select your organisation in the ‘select’ column and click Continue
NOTE: You can only link to an organisation that is currently registered in the NHHI LMS. If your organisation is not registered, you will not be able to link to it directly.
If you are UNABLE to find your organisation, click the 'My organisation is not listed' button
You can amend your organisation name to search again or select the 'Cannot Find My Organisation' button
If you select the ‘Cannot Find My Organisation’, you will be prompted on the next screen to enter details about your current organisation so that you can be positioned correctly in the NHHI LMS in the future.
The NHHI learning modules are freely accessible to all users, without any requirement to be registered in the NHHI learning system. When an organisation registers, its name will appear in the drop down box for new individual users, which means it can run reports on staff completion of the modules.
If your organisation wishes to be able to run completion reports, please provide the information below as part of completing the Contact us form and your organisation will be included in the learning system:
Name of organisation:
Name and email of person requiring reporting access: (more than 1 person can be nominated)
Please ensure you use your workplace email to provide the information to the Commission, including your position details to demonstrate why you need access to your organisation’s reports.
Please ensure that the person requiring reporting access has already registered in the system as a learner.
Each staff member is still required to complete the individual registration process to create their own profile the first time they attempt to use the system. Each staff member only requires one login. Multiple logins will be removed from the system.