NHHI contact details

NHHI

National Hand Hygiene Initiative Help Desk staff will endeavour to respond to your enquiry as quickly as possible, and within 7 business days. Please do not send multiple queries within this timeframe. If you have not received a reply, please check your junk/spam folder before following up your query.

 

Help Desk hours are 10am-2pm (AEDT) business days.

There are a range of resources that may be able to assist you in relation to:

Before contacting the NHHI Help Desk, please take the following steps which may assist to resolve your query:

  1. Contact the hand hygiene lead at your health facility
  2. Contact the jurisdictional coordinator for your state/territory if you are the hand hygiene lead for your facility
  3. Review the FAQs 
  4. Review the HHCApp instructions 
  5. Review the learning system information and pages for individualsorganisations and administrators, as appropriate.

Contact Details

The state and territory contact details below are for public hospitals and health services only

If you are from a private hospital or day procedure centre or clinic, educational/training facility or another sector such as defence or aged care, please contact the NHHI Help Desk by completing the contact form below.

ACT

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

NSW

NSW Clinical Excellence Commission

Phone: 02 9269 5637
Email: CEC-HAI@health.nsw.gov.au  

 

NT

Clinical Excellence and Patient Safety, Department of Health

Email: safetyandquality.doh@nt.gov.au

Qld

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

SA

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Tas

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Vic

Victorian NHHI Coordinator

Jennifer Bradford 

VICNISS Coordinating Centre, Doherty Institute
792 Elizabeth St, Melbourne

Phone: 03 9342 9333 (reception)

Email: jennifer.bradford@mh.org.au

WA

Western Australian NHHI Coordinator

Patient Safety and Clinical Quality Divison

Email:  handhygienewa@health.wa.gov.au

Phone: 08 9222 2197

ACT

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

NSW

NSW Clinical Excellence Commission

Phone: 02 9269 5637
Email: CEC-HAI@health.nsw.gov.au  

 

NT

Clinical Excellence and Patient Safety, Department of Health

Email: safetyandquality.doh@nt.gov.au

Qld

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

SA

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Tas

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Vic

Victorian NHHI Coordinator

Jennifer Bradford 

VICNISS Coordinating Centre, Doherty Institute
792 Elizabeth St, Melbourne

Phone: 03 9342 9333 (reception)

Email: jennifer.bradford@mh.org.au

WA

Western Australian NHHI Coordinator

Patient Safety and Clinical Quality Divison

Email:  handhygienewa@health.wa.gov.au

Phone: 08 9222 2197

Contact form

If your query was not answered by any of the above, please fill in the contact form below to email the Help Desk.

NOTE: Your enquiry will be attended to within 7 business days. Please do not send multiple enquiries within this time frame.

Your privacy is important to the Commission. The Commission only collects and uses information about you (name, employer, training/education provider, email address) to implement the National Hand Hygiene Initiative. Your information may be accessed by authorised officers of the Commission to assist you with resolving any issues you raise with the National Hand Hygiene Initiative Help Desk. Authorised Organisation and Region Administrators from your employer organisation and your Jurisdictional Coordinator (public health service organisations only) may also access your information for local Hand Hygiene program implementation purposes and to support validation of hand hygiene data that you submit using the Hand Hygiene Compliance Application.

Please enter your HHCApp or Online Learning Module user name relevant to this enquiry (if you have one) into the field above.