Safety and Quality > Our Work > Information for Consumers

When we talk about healthcare consumers we mean a person who has used, or may potentially use, health services, or is a carer for a patient using health services. Consumers have an important role to play in the safe delivery of health care.

As a partner with health service organisations and their healthcare providers, consumers should:

  • Understand and exercise their healthcare rights
  • Be able to access information about treatment options for their medical conditions
  • Participate in decision making about their health care
  • Be involved in making decisions about how health services are designed and operate, how care is delivered, and in measuring and evaluating care and services.

Health care can be improved when consumers share – with their healthcare providers – what is important to them and any issues that may impact on their care and treatment plans.

The Commission leads and coordinates national improvements in the safety and quality of health care and has published some specific resources to support consumers to receive safe and high quality care.

You can access these resources by selecting the type of information you are interested in below and following the links.

Working with your healthcare providers

Resources to help you identify and discuss your needs and preferences, consider treatment options, identify questions you may have and to share decisions about your care with healthcare providers.

Healthcare safety and quality

Resources to help you understand and exercise your healthcare rights, find and apply information about health and health care and learn about the National Safety and Quality Health Service (NSQHS) Standards, which all Australian hospitals must meet.

Specific health conditions

Resources to help you identify the care people should expect to be offered or receive, and about where to find high-quality consumer health information for a range of health conditions.

Translated resources and alternative formats

Some of the consumer resources published by the Commission have been translated into community languages, or are available in audio-visual formats.