My healthcare rights, a resource developed by the Australian Commission on Safety and Quality in Health Care.
This is the second edition of the Australian Charter of Healthcare Rights.
These rights apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care.
You have a right to access healthcare services and treatment that meets your needs.
You have a right to receive safe and high quality health care that meets national standards.
You have a right to be cared for in an environment that is safe and makes you feel safe.
You have a right to be treated as an individual and with dignity and respect.
You have a right to have your culture, identity, beliefs and choices recognised and respected.
You have a right to ask questions and be involved in open and honest communication.
You have a right to make decisions with your healthcare provider, to the extent that you choose and are able to.
You have a right to include the people that you want in planning and decision-making.
You have a right to clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give your informed consent.
You have a right to receive information about services, waiting times and costs.
You have a right to be given assistance, when you need it, to help you understand and use health information. You have a right to access your health information.
You have a right to be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe.
You have a right to have your personal privacy respected.
You have a right to have information about you and your health kept secure and confidential.
You have a right to provide feedback or make a complaint without it affecting the way that you are treated.
You have a right to have your concerns addressed in a transparent and timely way.
You have a right to share your experience and participate to improve the quality of care and health services.
For more information about your health care rights, ask your doctor or healthcare service or visit safetyandquality.gov.au.
This audio resource was produced in 2020 by the Australian Commission on Safety and Quality in Health Care.