This seminar was informed by the experiences of international experts Dr Jocelyn Cornwall, Kings Fund (UK) and Dr Susan Frampton, Planetree (USA) who were sponsored by the Victorian Department of Health to attend the 2011 Consumers Reforming Healthcare Conference.
This seminar featured the work and experience of Dr Rima Rudd, Health Literacy Expert, Harvard School of Public Health, Boston, USA. The day was aimed at assisting health services with strategies to assess and remove barriers to health literacy, and supporting health care professionals to improve communication with Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds and other vulnerable groups.
The Commission would like to thank the National Health Call Centre Network for funding the videotaping of the seminar.
This report has been prepared for the Commission by Cultural and Indigenous Research Centre Australia. The report outlines the findings of their research exploring needs and preferences of consumers from culturally and linguistically diverse, and Aboriginal and Torres Strait Islander communities for healthcare safety and quality information.
This report describes the findings of a rapid review of literature on consumers’ needs and preferences for information on healthcare safety and quality.