Environmental scans: Quality and content of consumer information

The Commission has also undertaken two environmental scans to consider the content and quality of consumer information about cataract surgery and tonsillectomy in children. The purpose of the reviews was to identify if there was a need for updated or new material to support consumer understanding of their healthcare options.

The reviews identified a number of higher-quality resources that provided comprehensive information about risks, benefits, and options related to cataract surgery and tonsillectomy in children:

Report: Perspectives of culturally and linguistically diverse, and Aboriginal and Torres Strait Islander people on health information

This report has been prepared for the Commission by Cultural and Indigenous Research Centre Australia. The report outlines the findings of their research exploring needs and preferences of consumers from culturally and linguistically diverse, and Aboriginal and Torres Strait Islander communities for healthcare safety and quality information.

Consumer health information needs and preferences: Perspectives of culturally and linguistically diverse and Aboriginal and Torres Strait Islander people (PDF 528KB)

Rapid review: Health information needs and preferences

This report describes the findings of a rapid review of literature on consumers’ needs and preferences for information on healthcare safety and quality.

Consumer health information needs and preferences: A rapid evidence review (PDF 1MB)

Building Leadership to Improve Patient Based Care seminar

This seminar was informed by the experiences of international experts Dr Jocelyn Cornwall, Kings Fund (UK) and Dr Susan Frampton, Planetree (USA) who were sponsored by the Victorian Department of Health to attend the 2011 Consumers Reforming Healthcare Conference.

View presentations from this seminar

Breaking Down the Barriers seminar

This seminar featured the work and experience of Dr Rima Rudd, Health Literacy Expert, Harvard School of Public Health, Boston, USA. The day was aimed at assisting health services with strategies to assess and remove barriers to health literacy, and supporting health care professionals to improve communication with Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds and other vulnerable groups.

The Commission would like to thank the National Health Call Centre Network for funding the videotaping of the seminar.

Watch presentations from this seminar