Safety and Quality > Our Work > Primary Health Care

Open consultation – National Primary Health Care Safety and Quality Standards


Online consultation survey


Contact us


Open consultation – National Primary Health Care Safety and Quality Standards

The Australian Commission on Safety and Quality in Health Care (the Commission) is consulting on National Primary Health Care Safety and Quality Standards. Primary health care stakeholders are invited to participate in this process.

Your involvement is essential in developing standards that:

  • Are of value to the sector
  • Focus on safety and quality outcomes
  • Are patient-centred.

Consultations will be held throughout Australia from May to July 2019. It will involve face-to-face and video workshops as well as an online survey.

The information gathered during this process will be used to develop the National Primary Health Care Safety and Quality Standards.


Primary health care is the first point of contact within the health system for the majority of Australians, and the sector provides a range of services for the prevention and management of acute and chronic conditions. Although the current Australian primary health care system performs well and most health care is associated with good clinical outcomes, there is considerable safety and quality variation and preventable adverse events that occur.

In 2018, the Commission conducted a consultation process on patient safety and quality improvement in primary health care. The Consultation Report – Patient safety and quality improvement in primary health care July 2018 summarises the findings.

Analysis of the feedback received through the consultation process identified that a majority of respondents were supportive of the Commission developing the National Primary Health Care Safety and Quality Standards. To this end consultations will commence in May.

Online consultation survey

If you are unavailable to attend one of the consultation workshops but wish to be part of the consultation process, you are encouraged to participate in the survey. The survey covers topics that are being explored during the workshops.


Anyone involved in accessing and/or the delivery of primary health care services is invited to attend a workshop. Interested participants may be, but are not limited to primary health care providers, practice managers, patients, carers, policy makers and relevant health service organisations.

Participants will be asked to discuss the safety and quality issues for patients in primary health care, and what needs to be in place to provide safe and high-quality care.

Face-to-face workshops

Each workshop will run for just under two hours with light catering provided. Please select a location to take you to the registration page. Please specify any dietary requirements when you register.

Location Date and time


Two sessions on Thursday, 9 May: 12:30pm and 6:00pm

One session for consumers on Friday, 10 May at 12:00pm

Darwin Wednesday, 15 May at 4:00pm
Thursday, 16 May at 9:00am
Alice Springs Thursday, 16 May at 6:00pm
Friday at 17 May at 9:00am
Sydney Monday, 27 May at 11:45am
Friday, 31 May at 11:45am
Perth Wednesday, 12 June at 6:00pm
Thursday, 13 June at 7:00am
Canberra Monday, 17 June at 6:00pm
Tuesday, 18 June at 7:00am
Launceston Monday, 22 July at 6:00pm
Tuesday, 23 July at 6:45am
Hobart Tuesday, 23 July at 6:00pm
Wednesday, 24 July at 6:45am
Melbourne Monday, 1 July at 12:00pm
Brisbane Dates in July to be confirmed


Video workshops

Participation in a videoconferencing workshop requires access to a computer, tablet or smartphone with a camera and microphone. Teleconference is also available in these workshops. Please register to participate in one of the online workshops.

Date Time
Monday, 29 July 12:00pm to 1:30pm AEST
Tuesday, 30 July 12:00pm to 1:30pm AEST
Wednesday, 31 July 6:00pm to 7:30pm AEST


Contact us

For enquiries, please contact Hanna Pak, Senior Project Officer, on 02 9126 3635 or email at

Back to top


Last updated: 23 April 2019