Outcome:  By completing Step 2.2, you will have a ‘sampling frame’ for your full implementation. This is separate to any sampling frame for pilots. It is the population of patients you would like to include in your regular surveys when you have fully implemented AHPEQS. This means deciding what types of patients will be eligible for the survey, what proportion of these patients you will invite to answer the survey, and the minimum number of completed responses you will require before you can draw valid conclusions from (or report) the data.

Outcome: By completing Step 2.1, you will have an overview of how you will establish routine use of AHPEQS in a way that suits the circumstances and resources of the organisation. A rollout strategy should outline the intended phases of implementation and a rationale for this. It needs to consider the need for cultural, technological, process and reporting changes to ensure the successful administration and use of the AHPEQS survey and results.