Resource library

A quick-reference guide for consumers to understanding your healthcare rights. This flyer can be printed and folded down to a brochure.

Available in: Arabic, Chinese simplified, Chinese Traditional, Dari, Filipino, French, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Macedonian, Nepali, Persian, Punjabi, Spanish, Thai, Vietnamese.

The LGBTQI+ version of the Australian Charter of Health Care Rights can be used by health services to promote diversity and inclusion.

This guide explains how to protect the security and stability of the data held by a digital mental health service provider, including developing a risk management framework and preparing for and managing a cyber security incident.

This guide provides practical strategies to help digital mental health service providers develop current, comprehensive and effective policies, procedures and protocols that cover safety and quality risks and compliance with legislation and regulations.

This guide provides practical strategies to help digital mental health service providers effectively partner with service users in the governance, planning, design, measurement and evaluation of the service. 

This guide explains how digital mental health service providers should prepare for and manage clinical and technical incidents and use an open disclosure process to communicate with service users about unexpected poor health outcomes or harm.

This guide explains how digital mental health service providers should implement a charter of service users rights.

This guide provides practical guidance on how to implement the NSQDMH Standards actions relating to safeguarding privacy including developing a privacy policy, undertaking a privacy impact assessment and managing data. 

This resource accompanies the Stillbirth Clinical Care Standard. It describes what the quality statements mean for healthcare services and the indicators provided to support local quality improvement activity.

This resource lists the ten quality statements in the Stillbirth Clinical Care Standard and describes what each statement means for clinicians involved in providing care to women who are pregnant or planning a pregnancy, from preconception to after stillbirth or other form of perinatal loss. 

This information sheet is for parents who have experienced a perinatal loss. It provides information on the bereavement care and support that should be provided after the loss.

This information sheet is for parents who have experienced a stillbirth. It provides information on the tests and clinical investigations that should be offered when a stillbirth is diagnosed, and how results should be recorded.

This information sheet is for women who are pregnant or planning a pregnancy. It discusses the risk of stillbirth and ways to support a health pregnancy and birth.

This fact sheet provides practical information about how to use the Australian Charter of Healthcare Rights in your health service.

The Northern Sydney Local Health District (NSLHD) Consumer and Patient experience Unit have partnered with the NSLHD Aboriginal and Torres Strait Islander Health Service to create a unique and culturally appropriate and tailored version of the Australian Charter of Health Care Rights (the Charter).

This fact sheet explains how PICMoRS can be applied to the National Safety and Quality Digital Mental Health (NSQDMH) Standards to help assessors conduct a thorough evaluation of the safety and quality systems and clinical governance operations of a health service organisation.

These tips will help you find reliable health information online (Arabic translation). 

These tips will help you find reliable health information online (Chinese (simplified) translation). 

These tips will help you find reliable health information online (Chinese (traditional) translation). 

These tips will help you find reliable health information online (Dari translation). 

These tips will help you find reliable health information online (Filipino translation). 

These tips will help you find reliable health information online (French translation). 

These tips will help you find reliable health information online (Greek translation). 

These tips will help you find reliable health information online (Hindi translation). 

These tips will help you find reliable health information online (Indonesian translation). 

These tips will help you find reliable health information online (Italian translation). 

These tips will help you find reliable health information online (Japanese translation). 

These tips will help you find reliable health information online (Korean translation). 

These tips will help you find reliable health information online (Macedonian translation). 

These tips will help you find reliable health information online (Nepali translation).