Resource library

This guide has been designed to help you when things don’t go to plan in your health care. It will also be useful if something hasn’t gone to plan in the care of a relative, friend, or someone you care for.

This guide talks about health services (including hospitals) and doctors and nurses, but also covers health care provided in other health facilities and by other healthcare providers.

Understanding My Healthcare Rights: a guide for consumers - A4 Print version

The Commission has revised the National Tall Man Lettering List to include cloBAZam in the benzodiazepine class of medicines, based on the reporting of adverse events and near misses and its high similarity and likelihood of confusion with another benzodiazepine: CLONAZepam.

The purpose of this guide is to provide clinicians with evidence-based strategies to support them to understand and fulfil their roles and responsibilities. It combines information from a range of existing guides and resources, including the National Safety and Quality Health Service Standards User Guide for Medication Management in Cancer Care.

A comprehensive guide to the healthcare rights patients can expect including access, safety, respect, partnership, information, privacy and giving feedback.

This User Guide describes best practice strategies under each of the 28 specific actions to support organisations to deliver effective medication management in cancer services.

Delivering comprehensive care is delivered when conditions support the healthcare workforce to provide person-centred value-based care.

An overview of the healthcare rights patients can expect including access, safety, respect, partnership, information, privacy and giving feedback.

Understanding My Healthcare Rights: a summary booklet - accessible version

This survey tool provides Australian health service organisations with a set of 14 principles supported by a variety of risk reduction strategies. The tool should be used in conjunction with the Principles for the safe selection and storage of medicines – Guidance and survey tool.

Understanding My Healthcare Rights: a guide for consumers - Word accessible version

This guidance outlines strategies and principles developed to address safe selection and storage of all medicines, including look-alike, sound-alike (LASA) medicines.