Resource library

This guide explains how digital mental health service providers should prepare for and manage clinical and technical incidents and use an open disclosure process to communicate with service users about unexpected poor health outcomes or harm.

This guide explains how digital mental health service providers should implement a charter of service users rights.

The Module has been developed to apply in any healthcare setting across Australia. It leverages the organisation’s existing clinical governance framework for its implementation. It can be applied along with other national safety and quality standards with a robust clinical governance framework, such as the National Safety and Quality Health Service Standards, the National Safety and Quality Digital Mental Health Standards or the National Safety and Quality Primary and Community Healthcare Standards.

To provides users with updated information on reflective questions and examples of evidence for the 2021 Preventing and Controlling Infections Standard.

This guide is designed to assist health service managers implement the Australian Open Disclosure Framework.

This resource provides ‘just-in-time’ information for clinicians and healthcare providers who participate in open disclosure.

The Escalation Mapping Template (EMT) is a quality improvement tool to assess the efficacy of health service providers’ systems to recognise and respond to deterioration in a person’s mental state.

• Access the online version of the EMT

The Excel version of the EMT can be downloaded below.

The purpose of this guide is to describe the actions in the National Safety and Quality Health Service (NSQHS) Standards (second edition) for health service organisations about to commence operations. Interim accreditation to the requirements set out in this document will generally apply for the first 12 months of operation.

This tool has been developed to assist health service organisations implement open disclosure in accordance with the Australian Open Disclosure Framework.

This resource is designed to assist clinicians and healthcare providers apologise or express regret in accordance with the Australian Open Disclosure Framework.

This resource provides the key principles, elements, and processes to support the implementation of open disclosure in accordance with the Australian Open Disclosure Framework.