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2016
Poster or graphic

Effective communication with your healthcare provider is essential to ensuring that the care you receive is safe, of a high-quality, and centred around you.

2013
Poster or graphic

A flow chart describing key steps of an open disclosure process.

2015
Poster or graphic

These two infographics illustrate the importance of health literacy and how it shapes people’s health and the safety and quality of health care. 

2020
Poster or graphic

The top tips are designed to help consumers, their families, carers and other support people get the most out of their health care.

2013
Poster or graphic

Flow chart outline key steps of an open disclosure process.

2019
Newsletter

This week’s issue includes items on medication safety, polypharmacy, sonographers, physical and mental health, managing risk, healthcare associated infection, the role of carers in patient safety, primary care for older people and more.

Also covered are new issues of the Journal Health Services Research & Policy, Healthcare Policy and the Journal for Healthcare Quality, along with the latest online papers from BMJ Quality & Safety and the International Journal for Quality in Health Care.

2020
Poster or graphic

The Australian Charter of Healthcare Rights (second edition) - A4 Accessible version.

2020
Poster or graphic

An infographic for consumers on the second edition of the Australian Charter of Healthcare Rights.

2019
Poster or graphic

A poster of the Australian Charter of Healthcare Rights (second edition).

2019
Newsletter

This week’s issue includes items on bias in health care, Clostridium difficile/Clostridioides difficile, the National Hand Hygiene Initiative, dementia, medication reviews, patient and family engagement, intrapartem care, reporting safety concerns, antimicrobial stewardship and more.

Also covered are new issues of the Patient Experience Journal and Health Affairs, along with the latest online papers from BMJ Quality & Safety and the latest from the UK’s National Institute for Health and Care Excellence (NICE).

2019
Newsletter

This week’s issue includes items on ENT surgery, shared decision making, data linkage, hospital associated complications of older people, sepsis, Choosing Wisely and children and young people’s mental health and more.

Also covered are new issues of the Journal for Healthcare Quality and Nursing Leadership, along with the latest online papers from BMJ Quality & Safety and the International Journal for Quality in Health Care and the latest from the UK’s National Institute for Health and Care Excellence (NICE).

2019
Newsletter

This week’s issue includes items on well-being (for clinicians and patients), ambulatory care, complaints, teamwork, artificial intelligence (AI) and more.

Also covered are new issues of the BMJ Quality & Safety, Healthcare Policy and the  Journal of Patient Safety & Risk Management, along with the latest online papers from BMJ Quality & Safety and the International Journal for Quality in Health Care and the latest from the UK’s National Institute for Health and Care Excellence (NICE).

2020
Newsletter

This issue includes items on infection prevention and control, over-diagnosis and over-treatment of the frail elderly, patient feedback, multimorbidity, clinician engagement, person-centred learning health systems, patient-physician relationship, medication safety, blood management and more.

Also covered are new issues of the Journal for Healthcare Quality and the Journal of Health Services Research & Policy, along with the latest online papers from BMJ Quality & Safety and the International Journal for Quality in Health Care and the latest guidance from NICE and in the UK.