Resource library

Reviewing the delivery of comprehensive care is important for ensuring patients are receiving care that meets their clinical and personal needs; that risks are efficiently and effectively identified and mitigated; that the agreed comprehensive care plan is achieving what it aimed to do; and that patients' goals and expectations are being met.

The Commission has identified a set of six essential elements for comprehensive care delivery, which represent different stages or processes that a patient may experience when clinical care is delivered.

This analysis plan is designed to assist sites who have undertaken the Australian Commission on Safety and Quality in Health Care’s end-of-life care audit and clinician surveys.

This guide explains what the 10 elements for safe and high-quality end-of-life care mean for you as a patient, and for families, carers and consumers.

This tool has been developed to assist health service organisations implement open disclosure in accordance with the Australian Open Disclosure Framework.

This resource provides the key principles, elements, and processes to support the implementation of open disclosure in accordance with the Australian Open Disclosure Framework.

This guide is designed to assist health service managers implement the Australian Open Disclosure Framework.

This resource provides ‘just-in-time’ information for clinicians and healthcare providers who participate in open disclosure.

This resource is designed to assist clinicians and healthcare providers apologise or express regret in accordance with the Australian Open Disclosure Framework.

This guide has been designed to help you when things don’t go to plan in your health care. It will also be useful if something hasn’t gone to plan in the care of a relative, friend, or someone you care for.

This guide talks about health services (including hospitals) and doctors and nurses, but also covers health care provided in other health facilities and by other healthcare providers.

The Short Guide to the Open Disclosure Standard Review Report summarises the key points of the review as reported in the Open Disclosure Standard Review Report.

This guide explains how digital mental health service providers should implement a charter of service users rights.

This guide explains how digital mental health service providers should prepare for and manage clinical and technical incidents and use an open disclosure process to communicate with service users about unexpected poor health outcomes or harm.

This infographic includes the 10 essential elements in the Consensus Statement.

This poster contains tips on how to find good health information online.

By implementing the six end-of life care actions in the Comprehensive Care Standard, health service organisations are laying the foundations to support the delivery of safe and high-quality end-of-life care that is person-centred and comprehensively meets the needs of the patient. These six actions can be linked to the 10 essential elements of the Consensus Statements. This resource sets out some suggested implementation strategies.

Display the Australian Charter of Healthcare Rights on your health service’s TV monitors and digital signs.

Understanding My Healthcare Rights: a guide for consumers - Word accessible version

This infographic describes the steps for consumers to help set health care goals.

An infographic for consumers on the second edition of the Australian Charter of Healthcare Rights.

Understanding My Healthcare Rights: a guide for consumers - A4 Print version

The tops Tips for Safe Health Care are now available in digital formats to display on screens.