Service providers implementing the National Safety and Quality Digital Mental Health Standards are required to have a clearly described model of care that outlines the way a digital mental health service is to be delivered. This fact sheet describes the key elements to include in a model of care.
The aim of the draft NSQHS Standards Guide for Ambulance Health Services is to provide practical support for ambulance health services implementing the National Safety and Quality Health Service (NSQHS) Standards. The public consultation on the draft Guide is now open.
In some circumstances, actions in the National Safety and Quality Digital Mental Health (NSQDMH) Standards may not be applicable to a service provider. This fact sheet clarifies potential ‘not applicable’ actions for digital mental health service providers under the NSQDMH Standards.
This fact sheet outlines the requirements for mandatory short notice assessment to the National Safety and Quality Health Service (NSQHS) Standards and the National Clinical Trials Governance Framework (NCTGF).
This guide explains how to protect the security and stability of the data held by a digital mental health service provider, including developing a risk management framework and preparing for and managing a cyber security incident.
This guide provides practical strategies to help digital mental health service providers develop current, comprehensive and effective policies, procedures and protocols that cover safety and quality risks and compliance with legislation and regulations.
This guide provides practical strategies to help digital mental health service providers effectively partner with service users in the governance, planning, design, measurement and evaluation of the service.
This guide explains how digital mental health service providers should prepare for and manage clinical and technical incidents and use an open disclosure process to communicate with service users about unexpected poor health outcomes or harm.
To provide health service organisations and accrediting agencies with information on the scope and assessment of workforce training requirements related to infection prevention and control and hand hygiene.
This fact sheet explains how PICMoRS can be applied to the National Safety and Quality Digital Mental Health (NSQDMH) Standards to help assessors conduct a thorough evaluation of the safety and quality systems and clinical governance operations of a health service organisation.
This fact sheet was amended on 19 January 2024 to correct an error in the version previously published on 14 July 2022. If you downloaded the document prior to 19 January 2024 please replace that version with this updated assessment framework.
This fact sheet provides a guide to the stages involved for service providers seeking accreditation to the National Safety and Quality Digital Mental Health Standards.
This tool has been developed to specifically support services intending to transition from implementation of the National Safety and Quality Health Service (NSQHS) Standards 2nd edition to implementation of the Primary and Community Healthcare Standards. It should be used together with the relevant NSQHS Standards guide and the Accreditation Workbook, available on the Commission’s website.