Resource library

Service providers implementing the Digital Mental Health Standards are required to have a clearly described model of care consistent with best practice and evidence. This fact sheet describes the key elements that should be included.

Service providers implementing the National Safety and Quality Digital Mental Health Standards are required to have a clearly described model of care that outlines the way a digital mental health service is to be delivered. This fact sheet describes the key elements to include in a model of care.

The Australian Government Department of Health and Aged Care (the Department) has engaged the Commission to undertake a scoping study for the design and development of national minimum standards for Safe Space services. We seek your views on the safety and quality expectations for Safe Space services.

This fact sheet outlines the processes involved and best practice for service providers and accrediting agencies participating in virtual assessments.

In some circumstances, actions in the National Safety and Quality Digital Mental Health (NSQDMH) Standards may not be applicable to a service provider. This fact sheet clarifies potential ‘not applicable’ actions for digital mental health service providers under the NSQDMH Standards.

The Australian Commission on Safety and Quality in Health Care (the Commission) has mapped the National Safety and Quality Digital Mental Health (NSQDMH) Standards against the National Safety and Quality Health Service (NSQHS) Standards.

This resource is for those health service organisations currently required to meet the NSQHS Standards that also intend to be accredited against the voluntary NSQDMH Standards.

This guide explains how to protect the security and stability of the data held by a digital mental health service provider, including developing a risk management framework and preparing for and managing a cyber security incident.

On 23 November 2022, the Commission released the first National Safety and Quality Mental Health Standards for Community Managed Organisations (NSQMH Standards for CMOs).

With 1 in 5 adults experiencing a common mental health disorder in 2020-21, the standards are a significant step in providing safety and quality assurance for consumers, their families and carers.

This guide provides practical strategies to help digital mental health service providers develop current, comprehensive and effective policies, procedures and protocols that cover safety and quality risks and compliance with legislation and regulations.

This guide provides practical strategies to help digital mental health service providers effectively partner with service users in the governance, planning, design, measurement and evaluation of the service. 

This guide explains how digital mental health service providers should prepare for and manage clinical and technical incidents and use an open disclosure process to communicate with service users about unexpected poor health outcomes or harm.

This guide explains how digital mental health service providers should implement a charter of service users rights.

This guide provides practical guidance on how to implement the NSQDMH Standards actions relating to safeguarding privacy including developing a privacy policy, undertaking a privacy impact assessment and managing data. 

The Commission has developed the National Safety and Quality Mental Health (NSQMH) Standards for Community Managed Organisations (CMOs) in consultation with consumers, families and carers, community managed organisations, peak bodies, healthcare providers, professional bodies, Primary Health Networks, funders and other representatives of the sector.

The NSQMH Standards for CMOs were released on 23 November 2022.

This fact sheet explains how PICMoRS can be applied to the National Safety and Quality Digital Mental Health (NSQDMH) Standards to help assessors conduct a thorough evaluation of the safety and quality systems and clinical governance operations of a health service organisation.

This fact sheet was amended on 26 October 2023 to correct an error in the version previously published on 14 July 2022. If you downloaded the document prior to 26 October 2023 please replace that version with this updated assessment framework.

This fact sheet provides a guide to the stages involved for service providers seeking accreditation to the National Safety and Quality Digital Mental Health Standards.

The user guide supports implementation of the National Safety and Quality Health Service (NSQHS) Standards.

A practical resource to help digital mental health services implement the National Safety and Quality Digital Mental Health Standards.

The Commission is seeking feedback on the draft National Safety and Quality Health Service (NSQHS) Standards user guide for acute and community mental health services.

This document outlines the  consultation process conducted on the National Safety and Quality Mental Health Standards for Community Managed Organisations – Consultation paper, and summarises participation and the feedback received.

The Escalation Mapping Template (EMT) is a quality improvement tool to assess the efficacy of health service providers’ systems to recognise and respond to deterioration in a person’s mental state.

• Access the online version of the EMT

The Excel version of the EMT can be downloaded below.

On 30 November 2020, the Commission announced the introduction of Australia's first National Safety and Quality Digital Mental Health (NSQDMH) Standards.

This guide provides step-by-step instructions for completing the self-assessment tool for the National Safety and Quality Digital Mental Health (NSQDMH) Standards.

This self-assessment tool is a resource that initially helps digital mental health service providers to determine how well they meet the National Safety and Quality Digital Mental Health (NSQDMH) Standards. Service providers are encouraged to review the NSQDMH Standards and assess and record their progress using the self-assessment tool.

A template for digital mental health service providers to offer product information to service users as required in Action 3.3 of the National Safety and Quality Digital Mental Health (NSQDMH) Standards.

This fact sheet gives consumers and carers an overview of the National Safety and Quality Digital Mental Health (NSQDMH) Standards and how they support the safety and quality of digital mental health care.

This fact sheet gives digital mental health service providers information on conducting a self-assessment against the National Safety and Quality Digital Mental Health (NSQDMH) Standards.

This fact sheet gives digital mental health service providers an overview of why a risk management approach is important when implementing the National Safety and Quality Digital Mental Health (NSQDMH) Standards.

For further information about the NSQDMH Standards please see safetyandquality.gov.au/dmhs.

This fact sheet gives digital mental health service providers an explanation of the Model of Care Standard; why it is important; how service providers can meet this standard and what can be done to implement this standard to assure the delivery of safe, effective, integrated, high quality and continuously improving digital mental health services.

Please see safetyandquality.gov.au/dmhs for further information about the NSQDMH Standards.

This fact sheet gives digital mental health service providers an explanation of the Partnering with Consumers Standard; why it is important; how service providers can meet this standard and what can be done to implement this standard to assure the delivery of safe, effective, integrated, high quality and continuously improving digital mental health services.

Please see safetyandquality.gov.au/dmhs for further information about the NSQDMH Standards.