Reviewing the information you have been given:

Identify

Names must be taken, as there are patients with the same or similar sounding surnames.
Situation

What is the current context of the presenting situation - when were they admitted?

Observation

What is your assessment of the patient - what are the vital sign assessments showing?

Background

What information might you ask to get a clearer picture - is there a history or predisposing factors?

Agree a plan

What needs to be actioned for this patient and by whom? Are there tests, investigations or precautions that need to be instigated? How will that be achieved?

Read back

Shared understanding - clarification of what, who, how and the timelines that are required.