Identify
Introduce yourself, what is your patient's first name, DOB
Situation
Why are you calling? Briefly state the problem in context
Observations
Recent vital signs & your clinical assessment
Background
Relevant patient information
Agree a Plan
what needs to happen?
Read Back
Clarify and check for shared understanding. Who is responsible for what and by when?
Room 5 Mrs Booth 30 Abdominal pain for investigation