33 Steiner M. JMO Clinical Handover Process: A new computer based handover system implemented at Nepean Hospital. Presentation to 10th National Prevocational Medical Education Forum, Perth. November 2005

34 National Quality Forum (NQF): Safe Practices for Better Health Care. http://www.qualityforum.org/projects/completed/safe_practices/

35 Mosby's Medical, Nursing, & Allied Health Dictionary 5th Edition. St Louis: Mosby; 1998

36 Dictionary of Medical Terms 4th Edition. London: Bloomsbury Publishing; 2004

37 Stedman's Medical Dictionary 27th Edition. Baltimore: Lippincott, Williams & Wilkins; 2000

38 Jorm C, Cassin B. Building handover tools and knowledge with the WHO Patient Safety Alliance. The Australian Commission for Safety and Quality in Health Care, 2006

39 Department of Defence. Healthcare Communications Toolkit. Falls Church, VA, 2005

40 Mission Hospitals: Mission Nursing. On the Journey March 2006; 2(3) www.missionhospitals.org

Please refer to the WACHS Area Office intranet site at www.wachs.health.wa.gov.au\default.asp?rid=7