Identify
Introduce yourself,what is patient's first name,DOB
Situation
Why are you calling? Briefly state the problem in context
Observations
Recent vital signs & your clinical assessment
Background
Relevant patient information
Agree a Plan
what needs to happen?
Read Back
Clarify and check for shared understanding. Who is responsible for what and by when?
Room 6 Mr Douglas 22 Schizophrenic, agitated, delusional