Reviewing the information you have been given:
Identify
Names must be taken, as there are patients with the same or similar sounding surnames.
Situation
What is the current context of the presenting situation - when were they admitted?
Observation
What is your assessment of the patient - what are the vital sign assessments showing?
Background
What information might you ask to get a clearer picture - is there a history or predisposing factors?
Agree a plan
What needs to be actioned for this patient and by whom? Are there tests, investigations or precautions that need to be instigated? How will that be achieved?
Read back
Shared understanding - clarification of what, who, how and the timelines that are required.