21 Hansten R. Streamline change-of-shift report. Nursing Management 2003; 34(8): 58-59

22 Peterson LA. et al. Using a computerized sign-out program to improve continuity of inpatient care and prevent adverse events. Joint Commission Journal on Quality Improvement 1998; 24(2): 77-87

23 WHO Collaborating Centre International Steering Committee. 11-12 June 2006 meeting. Also London Declaration, Patients for Patient Safety, WHO World Alliance for Patient Safety, 29 March 2006. http://www.who.int/patientsafety/information_centre/London_Declaration_May06.pdf.

24 Coleman EA. The care transitions intervention: results of a randomized controlled trial. et al. Archives of Internal Medicine 2006, 166: 1822-1828. http://www.psnet.ahrq.gov/resource.aspx?resourceID=4408.

25 Roy CL et al. Patient safety concerns arising from test results that return after hospital discharge. Annals of Internal Medicine 2005; 143: 121-128. http://www.psnet.ahrq.gov/resource.aspx?resourceID=2400.


26 Forster AJ. The incidence and severity of adverse events affecting patients after discharge from the hospital. Annals of Internal Medicine 2003; 138: 161-167. http://www.psnet.ahrq.gov/resource.aspx?resourceID=1080.