References
1 Joint Commission on Accreditation of Healthcare Organizations. Sentinel Event Statistics June 30, 2005. http://www.jcaho.org/accredited+organizations/sentinel+event/sentinel+event+statistics.htm
2 Haig KM, Sutton S, Whittington J. SBAR: A shared mental model for improving communication between clinicians. Joint Commission Journal on Quality and Patient Safety 2006; 32(3): 167-175.
3 Western Australian Department of Health, Office of Safety and Quality in Healthcare.
http://www.safetyandquality.health.wa.gov.au/clinical_incid_man/sentinel_events.cfm
4 Kurts SM, Silverman J. & Draper J. Teaching and Learning Communication Skills in Medicine. 2nd Edition. Oxford: Radcliffe Publishing, 2005
5 Berglund C, Saltman D. Communication for Healthcare. Oxford: Oxford University Press, 2002
6 The Australian Commission for Safety and Quality in Health Care. National Patient Safety Educational Framework. Canberra: Commonwealth of Australia; 2005
7 Australian Medical Association. Safe handover: Safe patients. 2007