15 Solet DJ. et al. Lost in translation: challenges and opportunities during physician-to-physician communication during patient handoffs. Academic Medicine 2005; 80: 1094-1099

16 WHO Collaborating Centre International Steering Committee, 11-12 June 2006 meeting

17 National Standards for Culturally and Linguistically Appropriate Services in Health Care. Washington, DC. United States Department of Health and Human Services, Office of Minority Health, March 2001 http://www.omhrc.gov/assets/pdf/checked/finalreport.pdf

18 Institute for Healthcare Improvement: SBAR technique for communication: a situational briefing model. Cambridge, MA, 2006 http://www.ihi.org/IHI/Topics/PatientSafety/SafetyGeneral/Tools
/SBARTechniqueforCommunicationASituationalBriefingModel.htm

19 SBAR: a shared mental model for improving communication between clinicians. Joint Commission International Centre for Patient Safety 2006; 32(3): 167-175

20 Strategies to improve hand-off communication: implementing a process to resolve questions. Joint Commission Perspectives on Patient Safety 2005; 5(7): 11-11(1) http://www.jcipatientsafety.org/show.asp?durki=10742&site=184&return=10737