Clinical performance and effectiveness

The workforce has the right qualifications, knowledge and skills to provide safe, high-quality health care to patients.

Submit your feedback

You are invited to provide feedback on the content under the following sub-headings: explanatory notes, key tasks, reflective questions, examples of evidence and where to go for more information.

You can provide feedback by:

  • Responding to a short online survey
  • Providing a written submission to pchs@safetyandquality.gov.au
  • Responding to the website polling questions below.
Consumer outcome
I get the healthcare services that I need from people who are qualified to provide my health care.

Intention of this standard

The workforce has the right qualifications, knowledge and skills to provide safe, high-quality health care to patients.

Safety and quality training

1.15—The healthcare service:

  1. Provides its workforce with orientation and training to their safety and quality roles on commencement with the service, when safety and quality responsibilities change and when new healthcare services are introduced
  2. Identifies the training needs of its workforce to meet the requirements of these standards
  3. Ensures its workforce completes training to meet its safety and quality training needs

1.16—The healthcare service supports its workforce to provide culturally safe services to meet the needs of its Aboriginal and Torres Strait Islander patients

Safety and quality roles and responsibilities

1.17—The healthcare service has processes to support its workforce to understand and fulfil their assigned safety and quality roles and responsibilities

Evaluating performance

1.18—The healthcare service has valid and reliable review processes for the workforce that:

  1. Are used to regularly review their performance
  2. Identify needs for training and development of safety and quality

Scope of clinical practice

1.19—The healthcare service has processes to ensure that healthcare providers have the qualifications, knowledge and skills required to perform their role by:

  1. Describing the scope of clinical practice for healthcare providers practising in the healthcare service
  2. Monitoring healthcare providers’ practices to ensure they are operating within their designated scope of clinical practice
  3. Reviewing healthcare providers’ scope of clinical practice when a clinical service, procedure or technology is introduced or substantially altered

Evidence-based care

1.20—The healthcare service:

  1. Provides its healthcare providers with ready access to best practice guidelines and available evidence, clinical care standards developed by the Australian Commission on Safety and Quality in Health Care and decision support tools relevant to their clinical practice
  2. Supports its healthcare providers to use best practice guidelines and available evidence, clinical care standards developed by the Australian Commission on Safety and Quality in Health Care and decision support tools relevant to their clinical practice to deliver best practice care

Variation in care delivered and health outcomes

1.21—The healthcare service supports its healthcare providers to:

  1. Monitor and review care delivered against relevant best practice care
  2. Explores reasons for variation of health care from best practice
  3. Uses information on unwarranted variation from best practice to improve health care