Safe environment for the delivery of care

The environment in which services are delivered enables safe and high-quality health care for patients.

Submit your feedback

You are invited to provide feedback on the content under the following sub-headings: explanatory notes, key tasks, reflective questions, examples of evidence and where to go for more information.

You can provide feedback by:

  • Responding to a short online survey
  • Providing a written submission to pchs@safetyandquality.gov.au
  • Responding to the website polling questions below.
Consumer outcome
I feel safe and comfortable accessing health care.

Intention of this standard

The environment in which services are delivered enables safe and high-quality health care for patients.

Safe environment

1.22—The healthcare service maximises safety and quality of health care:

  1. Through the design of the environment and management of the location where health care is provided
  2. By providing access to an environment, devices and equipment that are fit for purpose and well maintained
  3. By ensuring patients’ privacy when health care is provided

1.23—The healthcare service identifies areas that have a high risk of unpredictable behaviours and develops strategies to minimise the risks of harm to patients, carers, families, consumers and the workforce

1.24—The healthcare service supports patients to access health care, including patients from diverse backgrounds and patients with disability

1.25—The healthcare service provides a culturally safe environment that recognises the importance of the cultural beliefs and practices of Aboriginal and Torres Strait Islander people