3.26—The healthcare service has processes to:
- Correctly match patients to their health care
- Ensure essential information is documented in a patient’s healthcare record
Communicating for safety
Communicating for safety aims to ensure timely, purpose-driven and effective communication and documentation that supports continuous, coordinated and safe health care for patients.
Consumer outcome |
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My healthcare providers communicate with each other about my health care, so I receive the health care I need. |
Intention of this standard
Communicating for safety aims to ensure timely, purpose-driven and effective communication and documentation that supports continuous, coordinated and safe health care for patients.
Processes for effective communication
3.25—The healthcare service has processes that use at least three patient identifiers to ensure patients are correctly identified
Communication to support patient referral and multidisciplinary collaboration
3.27—The healthcare service supports its healthcare providers to refer patients to other services and collaborate with other care providers by:
- Using best practice structured communication processes
- Considering the patient’s risks, goals and preferences for health care
- Communicating information that is current, comprehensive and accurate
Maximising patient attendance
3.28—The healthcare service has effective communication processes to maximise patient attendance at planned appointments
Communication of critical information
3.29—The healthcare service uses its communication processes to effectively communicate critical information, alerts and risks, in a timely way, when they emerge or change to:
- Relevant healthcare providers involved in the patient’s care
- Patients, carers and families, in accordance with the patient’s preferences
3.30—The healthcare service has communication processes for patients, carers and families to directly communicate critical information and risks about health care to their healthcare providers