Communicating for safety

Communicating for safety aims to ensure timely, purpose-driven and effective communication and documentation that supports continuous, coordinated and safe health care for patients.

Submit your feedback

You are invited to provide feedback on the content under the following sub-headings: explanatory notes, key tasks, reflective questions, examples of evidence and where to go for more information.

You can provide feedback by:

  • Responding to a short online survey
  • Providing a written submission to pchs@safetyandquality.gov.au
  • Responding to the website polling questions below.
Consumer outcome
My healthcare providers communicate with each other about my health care, so I receive the health care I need.

Intention of this standard

Communicating for safety aims to ensure timely, purpose-driven and effective communication and documentation that supports continuous, coordinated and safe health care for patients.

Processes for effective communication

3.25—The healthcare service has processes that use at least three patient identifiers to ensure patients are correctly identified

3.26—The healthcare service has processes to:

  1. Correctly match patients to their health care
  2. Ensure essential information is documented in a patient’s healthcare record

Communication to support patient referral and multidisciplinary collaboration

3.27—The healthcare service supports its healthcare providers to refer patients to other services and collaborate with other care providers by:

  1. Using best practice structured communication processes
  2. Considering the patient’s risks, goals and preferences for health care
  3. Communicating information that is current, comprehensive and accurate

Maximising patient attendance

3.28—The healthcare service has effective communication processes to maximise patient attendance at planned appointments

Communication of critical information

3.29—The healthcare service uses its communication processes to effectively communicate critical information, alerts and risks, in a timely way, when they emerge or change to:

  1. Relevant healthcare providers involved in the patient’s care
  2. Patients, carers and families, in accordance with the patient’s preferences

3.30—The healthcare service has communication processes for patients, carers and families to directly communicate critical information and risks about health care to their healthcare providers