Medication safety

Systems are in place to support the safe, appropriate and effective use of medicines, reduce the risks associated with medicine-related events and improve the safety and quality of medicine use.

Submit your feedback

You are invited to provide feedback on the content under the following sub-headings: explanatory notes, key tasks, reflective questions, examples of evidence and where to go for more information.

You can provide feedback by:

  • Responding to a short online survey
  • Providing a written submission to pchs@safetyandquality.gov.au
  • Responding to the website polling questions below.
Consumer outcome
My risks from medicine-related events are assessed and minimised. I am supported to understand and make decisions about my medicines.

Intention of this standard

Systems are in place to support the safe, appropriate and effective use of medicines, reduce the risks associated with medicine-related events and improve the safety and quality of medicine use.

Documentation, provision and access to medicines-related information

3.15—A healthcare service that prescribes, supplies and/or administers medicines has processes to ensure healthcare providers work within their scope of clinical practice to:

  1. Take a best possible medication history on presentation or as early as possible in the episode of care
  2. Ensure a patient’s medicines-related information is included in a patient’s healthcare record
  3. Partner with patients, carers and families in the management of their medicines
  4. Support patients, carers and families to maintain a current and accurate medicines list
  5. Encourage patients to share their medicines list with other healthcare providers involved in their care and/or does so on a patient’s behalf with their consent
  6. Use information on a patient’s medication history to minimise risks in the planning and delivery of health care

3.16—The healthcare service has processes to ensure healthcare providers work within their scope of clinical practice to:

  1. Provide information on medicines tailored to the patient’s needs and preferences
  2. Take action when a healthcare provider or patient identifies a suspected medicines-related problem
  3. Report suspected adverse drug reactions to the Therapeutic Goods Administration

Safe and secure storage and supply of medicines

3.17—The healthcare service that prescribes, supplies and/or administers medicines complies with manufacturer’s instructions, legislative and jurisdictional requirements for the:

  1. Safe and secure storage of medicines, including high-risk medicines
  2. Storage of temperature-sensitive medicines and cold chain management  
  3. Supply of medicines 
  4. Disposal of unused, unwanted or expired medicines 

High-risk medicines

3.18—A healthcare service that prescribes, stores, supplies and/or administers medicines has processes to:

  1. Identify high-risk medicines within the service
  2. Safely store, prescribe, supply, administer and dispose of high-risk medicines