Recognising and responding to serious deterioration and minimising harm

Healthcare services have systems in place to recognise and respond to serious deterioration in patients and escalate health care appropriately.

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You are invited to provide feedback on the content under the following sub-headings: explanatory notes, key tasks, reflective questions, examples of evidence and where to go for more information.

You can provide feedback by:

  • Responding to a short online survey
  • Providing a written submission to pchs@safetyandquality.gov.au
  • Responding to the website polling questions below.
Consumer outcome
If my health deteriorates, I know I will receive the health care I need in a timely way.

Intention of this standard

Healthcare services have systems in place to recognise and respond to serious deterioration in patients and escalate health care appropriately.

Recognising serious deterioration or distress and escalating care

3.31—Healthcare providers use the healthcare service’s processes to:

  1. Recognise deterioration in a patient’s physical, mental or cognitive health
  2. Respond to a patient within their scope of clinical practice and call for emergency assistance
  3. Notify a patient’s other relevant healthcare providers, carers or family when their health care is escalated

Planning for safety

3.32—The healthcare service:

  1. Has processes to respond to patients who are distressed, have expressed thoughts of self-harm or suicide, or have self-harmed
  2. Has processes to respond to patients who present a risk of harm to others
  3. Provides information on accessing other services to patients with healthcare needs beyond the scope of the service
  4. Has a process that supports crisis intervention that is aligned to legislation