Partnering with consumers in service design

Consumers are partners in the planning, design, monitoring and evaluation of services.

Submit your feedback

You are invited to provide feedback on the content under the following sub-headings: explanatory notes, key tasks, reflective questions, examples of evidence and where to go for more information.

You can provide feedback by:

  • Responding to a short online survey
  • Providing a written submission to pchs@safetyandquality.gov.au
  • Responding to the website polling questions below.
Consumer outcome
My opinion matters in the development, delivery and review of healthcare services.

Intention of this standard

Consumers are partners in the planning, design, monitoring and evaluation of services.

Partnerships in the planning, design, monitoring and evaluation of services

2.08—The healthcare service works in partnership with patients, carers, families and consumers to seek and incorporate their views and experiences into the planning, design, monitoring and evaluation of services