NSQHS 2 Partnering

The Charter describes what consumers, or someone they care for, can expect when receiving health care.

Partnering with consumers is about actively working with people who use the healthcare system to ensure that care is safe, high-quality and meet people’s needs.

The Commission has translated some key information for consumers into community languages.

The Partnering with Consumers Standard was introduced in the first edition of the NSQHS Standards.

Partnering with Consumers was introduced in the first edition of the NSQHS Standards and has been expanded in the second edition.

Monitoring, measuring and evaluating consumer partnerships is vital to ensure that these partnerships achieve their objectives and meet the needs of patients, carers, families, consumers, the workforce and the health service.

The Commission has developed range of resources describing the attributes of high-performing person-centred healthcare organisations.

Seven key attributes common in high-performing person-centred healthcare organisations have been identified. Collectively, the seven attributes provide an ideal organisational model for supporting consistent and excellent person-centred care.

The Commission has developed an online education module on shared decision that focuses on communicating risk.

The National statement on health literacy is Australia’s national approach to addressing health literacy.

The Commission has developed a range of supportive resources that can be used alongside the Top Tips for Safe Health Care.

The first edition of the Charter was approved by Australian Health Minister's and released in 2008.

The Commission is developing a range of resources to support understanding and use of the second edition of the Charter.

A person’s care experience is influenced by the way they are treated as a person, and by the way they are treated for their condition. The ultimate goal of our health system is to deliver high-quality care that is safe, of value and to provide an ideal experience for patients, their carers and family.

The Commission has developed resources to help you talk to you healthcare provider about what is important to you, your treatment options, and to help you share decisions about your care.

The Commission has undertaken three environmental scans to consider the content and quality of consumer information about cataract surgery, tonsillectomy in children and heavy menstrual bleeding.

The Commission has developed information for consumers on some key safety and quality issues, and health conditions.

The Australian Charter of Healthcare Rights describes the rights that you, or someone you care for, can expect when receiving health care.

The Commission has developed information, tools and resources to help support consumers engagement with, and understanding of, safe and high-quality health care.