The Patient-Reported Indicator Surveys (PaRIS), led by the Organisation for Economic Co-operation and Development (OECD), collected information across 19 countries from patients living with chronic conditions. The aim was to understand their experiences and outcomes in primary healthcare, such as GP practices.
Australia performed well, ranking better or close to the OECD average in 10 health areas measured. We ranked among the top 5 countries in 4 areas: quality of care, coordination of care, person-centred care and physical health. Findings also provided insights into areas where Australia could improve.
For the first time, PaRIS has enabled cross-country comparisons using standardised data about how patients experience primary healthcare and how this impacts their outcomes. The findings will support evidence-based quality improvement in primary care.
Patient-reported experience measures
In Australia, the survey found people living with chronic conditions were more likely than most OECD countries to have good experiences of quality of care (94%), person-centred care (94%) and coordination of care (74%).
Two-thirds of patients with chronic conditions provided positive ratings for trust in the healthcare system and confidence to manage their own health and wellbeing, both in line with the OECD average.
Patient-reported outcome measures
More than two‐thirds of patients with chronic conditions recorded positive outcomes in each of 5 areas measured.
Australian outcomes were higher than the OECD average for physical health, but close to the OECD average for mental health, social functioning and wellbeing, indicating there is room for improvement in these areas.
- Media release: Australia performs well in landmark OECD survey on chronic conditions
- Highlights infographic: Managing chronic conditions in Australia
- How we compare: PaRIS Australian National Report 2025
The survey found patients reported worse experiences and outcomes if they were living in regional or remote areas, had lower levels of education and income, and lived with specific mental health conditions.
Across 19 countries, PaRIS collected data from 107,011 patients aged 45 years and older and 1,816 primary care practices. In Australia, 2,392 patients from 54 GP practices gave feedback.
The Australian Commission on Safety and Quality in Health Care implemented the survey in Australia with ORIMA Research, on behalf of the Australian Government Department of Health, Disability and Ageing.
More information
Visit safetyandquality.gov.au/paris-survey or email ACSQHCIGR@safetyandquality.gov.au