National Hand Hygiene Initiative – contact details

NHHI

The National Hand Hygiene Initiative (NHHI) operates a Help Desk as a support for users of the Online Learning modules and the Hand Hygiene Compliance Application (HHCApp) where queries and problems have not been able to be resolved by checking the answers to Frequently Asked Questions

The best way to obtain support from the NHHI Help Desk is to complete the contact form at the bottom of this page. 

Help Desk staff always endeavour to respond to your enquiry as quickly as possible, and within 5 business days.

What can you do to solve your NHHI queries?

There is a range of resources to assist you in relation to:

NHHI Help Desk

Before contacting the NHHI Help Desk, please take the following steps to resolve your query:

  1. Contact the hand hygiene lead at your health facility
  2. Contact the jurisdictional coordinator for your state or territory if you are the hand hygiene lead for your facility
  3. Review the FAQs 
  4. Review the HHCApp instructions 
  5. Review the learning system information and pages for individualsorganisations and administrators, as appropriate.

If you have done all of the above, and you have not been able to resolve your problem, you can either submit a completed contact form (below) at any time, or call the Help Desk phone line (02 91263511) between 10am and 2pm (AEST) on business days.

To avoid duplication of your enquiry, please do not call again or send a second email if it is still within 5 business days of your initial enquiry. 

Contact details

The state and territory contact details below are for public hospitals and health services only

If you are working in a private hospital, day procedure centre or clinic, educational/training facility, or another sector such as defence or aged care, please contact the NHHI Help Desk by completing the contact form below.

ACT

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

NSW

NSW Clinical Excellence Commission

Phone: 02 9269 5637
Email: CEC-HAI@health.nsw.gov.au  

 

NT

Clinical Excellence and Patient Safety, Department of Health

Email: safetyandquality.doh@nt.gov.au

Qld

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

SA

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Tas

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Vic

Victorian NHHI Coordinator

Jennifer Bradford 

VICNISS Coordinating Centre, Doherty Institute
792 Elizabeth St, Melbourne

Phone: 03 9342 9333 (reception)

Email: jennifer.bradford@mh.org.au

WA

Western Australian NHHI Coordinator

Patient Safety and Clinical Quality Divison

Email:  handhygienewa@health.wa.gov.au

Phone: 08 9222 2197

ACT

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

NSW

NSW Clinical Excellence Commission

Phone: 02 9269 5637
Email: CEC-HAI@health.nsw.gov.au  

 

NT

Clinical Excellence and Patient Safety, Department of Health

Email: safetyandquality.doh@nt.gov.au

Qld

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

SA

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Tas

Please contact the NHHI Help Desk:

Telephone: 02 9126 3511 or fill in the contact form below to email the Help Desk.

 

Vic

Victorian NHHI Coordinator

Jennifer Bradford 

VICNISS Coordinating Centre, Doherty Institute
792 Elizabeth St, Melbourne

Phone: 03 9342 9333 (reception)

Email: jennifer.bradford@mh.org.au

WA

Western Australian NHHI Coordinator

Patient Safety and Clinical Quality Divison

Email:  handhygienewa@health.wa.gov.au

Phone: 08 9222 2197

Contact form

If your query was not able to be answered by any of the above contacts, please fill in the contact form below to email the Commission Help Desk.

NOTE: When you submit a contact form you will receive an auto-response email to let you know we have received it. If you do not receive an auto-response, please check your junk or spam for this email and further Help Desk responses to your query. Your inquiry will be attended to within 5 business days. Please do not create multiple inquiries within this time frame.

Your privacy is important to the Commission. The Commission only collects and uses information about you (name, employer, training/education provider, email address) to implement the National Hand Hygiene Initiative. Your information may be accessed by authorised officers of the Commission to assist you with resolving any issues you raise with the National Hand Hygiene Initiative Help Desk. Authorised Organisation and Region Administrators from your employer organisation and your Jurisdictional Coordinator (public health service organisations only) may also access your information for local Hand Hygiene program implementation purposes and to support validation of hand hygiene data that you submit using the Hand Hygiene Compliance Application.

Please enter your HHCApp or Online Learning Module user name relevant to this enquiry (if you have one) into the field above.