NPS MedicineWise App

The MedicineWise mobile application will be decommissioned at midday AEDT on 10 February 2026.

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The MedicineWise mobile application was transitioned from the former NPS MedicineWise to the Australian Commission on Safety and Quality in Health Care (the Commission) in January 2023. The Commission has conducted a review of the app to assess:

  • the uptake of the app by consumers and carers
  • the utility of the app
  • the resources required to maintain the app
  • quality, safety and privacy risks
  • alternate products available in the market

Key findings of the review included:

  • Usage and retention of the app were low
  • The value proposition is not unique nor competitive. Other apps offer comparable or greater medication management functionality
  • Maintenance costs and efforts required to maintain safety, quality, and privacy are significant, when considered in proportion to the low number of active users.

Based on the findings of this review the Commission has made the decision to decommission the app at midday AEDT on 10 February 2026. The app can be used until this time. The Commission will continue to use and store your information in line with the Privacy statement for the MedicineWise App and the MedicineWise app Terms and Conditions until this date. 

Data storage and use after 10 February 2026

After the app is decommissioned, your information will be stored in line with:

The Commission will securely store your information for a period of 7 years in Sydney, Australia, on Amazon infrastructure. Your information will not be further used or disclosed for any future purposes.

Deleting data

If you do not want your information to be stored as outlined above, you can request for it to be permanently deleted by emailing QUMCustomerService@safetyandquality.gov.au.

Downloading data

The Commission has developed additional reports within the app for users to download their information into CSV files should they require it.


App functionality after the decommission

It is recommended the app be deleted from your device as it will have limited functionality and will no longer be updated. If you log out of the app or change your device, you will no longer be able to log in or use the app. 

Frequently asked questions (FAQs)

FAQs have been developed for users of the app and clinicians. 

Other resources

The Commission will continue work to improve the safety and quality of medication use in Australia by coordinating national initiatives to reduce medication errors and harm from medicines. In addition to resources developed for health service organisations and clinicians to improve safe and quality use of medicines, the Commission has published various resources for consumers to advocate and strengthen person-centred care. These include:

Below is a list of resources to raise awareness of antimicrobial resistance:

Support

Email: QUMCustomerService@safetyandquality.gov.au

Find more in our resource library
Medication safety
Quality Use of Medicines
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