Partnering with Consumers Case Study: South Western Sydney Local Health District
This case study is one of eight, designed to assist other health services working to embed person-centred care. It highlights the person-centred approaches and strategies that the South Western Sydney Local Health District uses to partner with consumers.
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The South Western Sydney LHD is one of the largest LHDs in New South Wales, and about 30% of its consumers speak a language other than English. The district-wide Consumer and Community Participation (CCP) framework – currently in its sixth version – strengthens and encourages the LHD’s approach to partnering with consumers. The LHD supports consumer representatives to ensure they are confident and empowered to engage effectively. A Consumer and Community Participation Unit has guided respectful and meaningful consumer governance and partnership since 2002.