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Prof Samantha Keogh and Dr Saira Mathew from the Queensland University of Technology have prepared this report on behalf of the Australian Commission on Safety and Quality in Health Care.

Dr Kelly Shaw, Dr Jennifer Makin and Professor Tania Winzenberg from KP Health and Menzies Institute for Medical Research, University of Tasmania, have prepared this report on behalf of the Australian Commission on Safety and Quality in Health Care.

The NSQHS Standards Workforce Immunisation Risk Matrix can be used by health service organisations to assess their workforce for risks associated with vaccine preventable disease transmission and develop actions to mitigate these risks.

This report, Windows into Safety and Quality in Health Care 2011, builds upon the previous years’ Windows reports and offers perspectives on a range of healthcare safety and quality matters in a number of settings. In part, it provides a review of the activities of the past five years. It also anticipates some of the emerging issues and challenges that the Commission may address, including the culture of health care, the importance of patient-centred care, and safety and quality in primary care.

This document provides answers to a number of questions frequently asked by users of the Australian Passive AMR Surveillance and the OrgTRx IT platform.

This report highlights concerning results for three types of significant resistances in Australia:

• Methicillin resistance in Staphylococcus aureus (MRSA)
• Fluoroquinolone non-susceptibility in Escherichia coli
• Vancomycin non-susceptibility in Enterococcus faecium