The Aged Care Emergency (ACE) service is a nurse-led multi-agency model of care in the Hunter New England and Central Coast areas of NSW. It provides triage and clinical support and advice for residential aged care facility staff so that care for residents can be delivered in the facility where appropriate to avoid unnecessary transfer to hospital.
The Commission does not manage complaints about health care.
The information on this page will guide you through the complaints process, including links to where you can make a complaint in Australia.
The Commission has developed a set of principles to guide safe, high-quality transitions of care. The principles are fundamental to the Commission’s transition of care projects. The consistent application of these principles within practice, standards, policy and guidance is seen as a requirement for safe transitions of care.
 
     
 
 
 
 
 
 
 
 
 
 
 
 
 
 
