Step 3.3 – Present and report results

Outcome: By completing Step 3.3, you will have decided how to present and report AHPEQS results, the purpose of the different types of reports, who you will present them to and how often.

Things to consider

This page lists the items that need to be considered in Step 3.3 to present and report AHPEQS data t.

Your objectives for using AHPEQS, determined in Stage 1, will shape why and how you will present results and who you will report them to.

Presentation of data

Factors affecting how you present AHPEQS results include:

  • Who your audience(s) will be and what each of those audiences think is relevant and important
  • Whether you are mostly looking to use the data as a resource for continuous quality and safety improvement or to report performance (it may be both)
  • What level of granularity you want to display (that is, do you want to compare, for example, men vs women, ward 1 vs ward 2, orthopaedics vs general surgery)

Research has shown that there are more and less effective ways to present this type of data to different audiences.

Putting the results in the context of other patient-reported information

AHPEQS is only the starting point for understanding what is working and what is not working for your patients. AHPEQS results must be presented in the context of other information your organisation collects about patients’ perspectives on the safety and quality of their treatment and care. Non-survey information collected from patients may include:

  • Social media mentions
  • Reviews on patientopinion.org.au and other healthcare review websites
  • Manager or executive impromptu conversations with patients
  • Complaints and compliments 
  • Consumer presentations to staff meetings and in staff training
  • Focus groups that investigate safety and quality issues in greater depth 
  • Staff records of concerns raised by patients and carers
  • Patient-reported incident measures
  • Patient-reported outcome measures.

Using supplementary sources of information and presenting them alongside the AHPEQS results will increase your ability to:

  • Identify reasons behind AHPEQS results for an individual patient or across a patient cohort
  • Confirm or disconfirm anomalies in the AHPEQS data.

Putting the results in the context of other safety and quality information

AHPEQS results should also be put into the context of other safety and quality information from your organisation.

The Measurement and Monitoring of Safety Framework from The Health Foundation in the United Kingdom is an example of how an organisation can get a holistic picture of the safety and quality of its health services.

Methods of reporting 

Some example methods of presenting data, and the purposes and audiences for which these methods might be appropriate, are given in the table.

Method of reporting Purpose of reporting Main audience Frequency of reporting
Live interactive dashboard Integration of patient perspectives into day-to-day decision-making and improvement Clinicians
Managers
Continuous
  Early identification of emerging safety/quality issues Clinicians
Managers
Continuous
  Identification of timely corrective action Clinicians
Managers
Continuous
Static retrospective reports 
 

Report organisational performance (actual and trending) to Board

Executive
Board
Periodic, according to performance reporting cycle
 

Evidence for accreditation

Accrediting

agencies

Periodic, according to performance reporting cycle
 

Meeting contractual obligations

Executive

Funding agencies

Periodic, according to contract requirements
 
Interactive retrospective reports on organisation’s website

Accountability and transparency to consumers and the public

Consumers
General public
Media
Periodic
Issue- or population-specific reports

Monitor comparative experiences between population, condition or service groups

Clinicians
Managers
Periodic, according to organisational quality improvement strategies
 

Monitor organisational quality and safety priorities

Clinicians
Managers
Periodic, according to organisational quality improvement strategies

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