Digital mental health service providers have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring that they are person centred, safe and effective.

Clinical governance is the set of relationships and responsibilities established by a health service organisation between its state or territory department of health, governing body, executive, workforce, patients, consumers and other stakeholders to ensure good clinical outcomes.

Credentialing by health service organisations is a process used to verify the qualifications and experience of a clinician to determine their ability to provide safe, high quality health care services within a specific health care setting and role.

Health service organisations are required to implement open disclosure as part of the Clinical Governance Standard in the National Safety and Quality Health Service (NSQHS) Standards.