Digital mental health service providers have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring that they are person centred, safe and effective.

Clinical governance is central to providing the best outcomes for patients. It is the combination of culture, systems and processes that enables everyone in a health service to deliver care that is consistently high quality and improving. 

It is the system by which boards, executives, clinical leaders and the workforce are accountable to patients and the community for providing high-quality care - care that is person-centred, safe, effective, accessible, and integrated in a system that is equitable, efficient and sustainable.

Credentialing by health service organisations is a process used to verify the qualifications and experience of a clinician to determine their ability to provide safe, high quality health care services within a specific health care setting and role.

Health service organisations are required to implement open disclosure as part of the Clinical Governance Standard in the National Safety and Quality Health Service (NSQHS) Standards.