Getting started with accreditation

The assessment framework for the NSQDMH Standards outlines the steps for Australian service providers in getting ready and undergoing an independent assessment.

Explore the resources available for clinicians to learn more about shared decision making and how to use it effectively.

Explore resources and tips to help you understand your role in the shared decision making process.

Explore resources that support consumers and clinicians in developing goals of care.

Explore the resources and tools available to support clinicians to develop and refine their clinical communication skills.

Partnering with consumers case studies

Person-centred care is particularly important among vulnerable or disadvantaged populations, such as the young, elderly, disabled or mentally ill; those from culturally and linguistically diverse backgrounds, or rural and remote areas; and Aboriginal and Torres Strait Islander peoples.

Communication and organisational culture

Effective communication between healthcare staff and patients and between staff members can support safe, person-centred care.

Information on how to submit your questions and feedback to the Commission for the NGPA Scheme.

Summary of accreditation outcomes and lessons learnt from the assessment of general practices to the RACGP Standards for general practices (5th edition) and the RACGP Standards for point-of-care testing (5th edition).