Standard 2 of the first edition of the National Safety and Quality Health Service Standards required the involvement of consumers in the organisational and strategic processes that guide the planning, design and evaluation of health services.

Partnering with Consumers was a foundational in the first edition of the NSQHS Standards. Both the Partnering with Consumers and Governance Standards were overarching, and used to inform implementation of the remaining eight NSQHS Standards.

Although consumer partnerships are becoming more embedded in the health system, measurement and evaluation of these partnerships has often been limited. Some aspects of partnerships are included in commonly used measurement processes such as patient experience surveys.

Report on the review of attributes of high-performing person-centred healthcare organisations

The Commission's review of high-performing person-centred healthcare organisations identified seven common attributes:

Online education module

Australia is one of the few countries that has a national approach to health literacy. This is described in the National Statement on Health Literacy, which was endorsed by all Health Ministers in 2014.