Clinical Governance Framework: Safe environment for the delivery of care

Roles and responsibilities for this component of the Clinical Governance Framework relate to the creation of an environment that supports safety and quality.

Patients and consumers

  • Provide feedback, complaints and compliments about experiences of the environment of the health service organisation, including
    • participating in patient experience surveys
    • communicating with the organisation about any opportunities for improving the environment
    • communicating with the organisation about potential safety and quality risks
  • Consider being involved in quality improvement projects within the health service organisation

Clinicians

  • Contribute to planning and development activities regarding the environment of the health service organisation
  • Provide clinical care within the parameters of this environment
  • Maintain vigilance for opportunities to improve the environment
  • Ensure that identified opportunities for improvement are raised and reported appropriately

Managers (including clinical managers)

  • Coordinate and oversee planning and development of the health service environment to support safety and quality
  • Engage with clinicians on the environment of the health service organisation
  • Allocate appropriate resources to ensure that the environment supports safety and quality
  • Respond to identified concerns about the environment

Governing bodies

Ensure that the environment of the health service organisation promotes safe and high-quality care