Safety and Quality > Our Work > Patient and Consumer Centred Care > Health Literacy > Tools and resources for health service organisations

Summary sheets about health literacy
The following summary sheets for clinicians, consumers and executives and managers introduce health literacy, how it affects health and healthcare delivery and advice on how to improve it.

Improving your organisation’s health literacy environment

Five fact sheets have been developed to support health service organisation’s improve their health literacy environment. The next version of the NSQHS Standards has a greater emphasis on partnerships with consumers and embedding health literacy into your organisation’s systems. The following fact sheets link staff working in quality improvement to a range of tools and examples to help you plan how to improve your organisation’s health literacy environment.

NSQHS Standards and health literacy
A tip sheet is also available on how action to improve health literacy will help your organisation meet the requirements of the NSQHS Standards

These infographics have been developed for you to promote health literacy, use on social media or in your organisations training material and PowerPoint presentations:

Information for consumers

Tools and resources are available to support you to be an active partner in your own care.

Top tips for safe health care

The Top tips for safe health care is designed to help consumers, their families, carers and other support people get the most out of their health care.

It is available in a booklet that provides practical advice on:

  • Asking questions to understand more about your health and treatment options
  • Finding good-quality health information
  • Understanding the risks and benefits of tests, treatments and procedures
  • Confirming what will happen before and after an operation or other procedure.

Question Builder

Question Builder is a free web-based tool to help you prepare for a visit to the doctor. The tool enables you to build a list of questions that you would like to ask your doctor, and consider questions your doctor might ask you. This list of questions can then be printed or emailed to a phone/device for use during your appointment.

Australian Charter of Healthcare Rights

Everyone who is seeking or receiving care in the Australian health system has certain rights regarding the nature of that care. These are described in the Australian Charter of Healthcare Rights. The rights included in the Charter relate to access, safety, respect, communication, participation, privacy and comment.