Resource library

This fact sheet has been developed for health services to explain co-design as a consumer engagement approach. It outlines the benefits, key principles and the conditions needed for it to be effective.

This resource lists events from the National Medicine Symposium on 19 November 2024. All times listed are in Australian Eastern Daylight Time (AEDT).

A presentation by Mr Bronte Parkin on Polypharmacy Consumer Perspective.

A presentation by Ms Natalie Kahwajy on the Medication Management at Transitions of Care Stewardship Framework.

A presentation by Mr Michael Bakker on Managing medicines safety using digital tools in rural and remote settings.

A presentation by Professor Melissa Baysari on the Human factors and digital health. 

A presentation from Ms Alice Nugent on Digital tools for medicines management in Aboriginal Community Controlled Health Organisations.

This Guide has been developed by consumers for consumers. It explains how to build and strengthen consumer partnerships at all levels of the health system.

On this page are resources about the Illawarra Shoalhaven Local Health District’s Patient information Portal (PiP) and PiP process, which are used to improve the quality of written consumer health information.

This fact sheet provides practical information about how to use the Australian Charter of Healthcare Rights in your health service.

The Northern Sydney Local Health District (NSLHD) Consumer and Patient experience Unit have partnered with the NSLHD Aboriginal and Torres Strait Islander Health Service to create a unique and culturally appropriate and tailored version of the Australian Charter of Health Care Rights (the Charter).

This case study is one of eight, designed to assist other organisations working to embed person-centred care. It highlights the person-centred approaches and strategies that the Illawarra Shoalhaven Local Health District uses to partner with consumers.

This book tells you how to find good health information online.

This poster contains tips on how to find good health information online.

There is a lot of health information online and it is not always easy to know what information is reliable, or who you can trust. These tips will help you.

By implementing the six end-of life care actions in the Comprehensive Care Standard, health service organisations are laying the foundations to support the delivery of safe and high-quality end-of-life care that is person-centred and comprehensively meets the needs of the patient. These six actions can be linked to the 10 essential elements of the Consensus Statements. This resource sets out some suggested implementation strategies.

The Fourth Australian Atlas of Healthcare Variation covers six clinical areas. Read more about variation in chronic obstructive pulmonary disease (COPD). 

This infographic describes the steps for consumers to help set health care goals.

A comprehensive guide to the healthcare rights patients can expect including access, safety, respect, partnership, information, privacy and giving feedback.

An overview of the healthcare rights patients can expect including access, safety, respect, partnership, information, privacy and giving feedback.

This report describes an environmental scan to identify consumer information resources on birth options.

This fact sheet includes information for clinicians about informed consent in health care. 

Released September 2020

Display the Australian Charter of Healthcare Rights on your health service’s TV monitors and digital signs.

The tops Tips for Safe Health Care are now available in digital formats to display on screens.

This report describes the findings of a national stocktake of health resources developed for Aboriginal and Torres Strait Islander peoples, undertaken by the Cultural and Indigenous Research Centre Australia (CIRCA).

These seven tips about setting goals help to make sure that everyone in the healthcare team knows what is important to you, and what your goals are.

An infographic for consumers on the second edition of the Australian Charter of Healthcare Rights.

The second edition of the Charter (A4 Accessible version).

This document maps the actions from the first edition of the NSQHS Standards to the second edition. Some actions from the first edition map to more than one action in the second edition, and some second edition actions have new components and actions from the first edition. There are 50 new actions in the second edition.