Partnering with Consumers Case Study: Illawarra Shoalhaven Local Health District
This case study is one of eight, designed to assist other organisations working to embed person-centred care. It highlights the person-centred approaches and strategies that the Illawarra Shoalhaven Local Health District uses to partner with consumers.
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The Illawarra Shoalhaven LHD is a large service provider that must meet the needs of a rapidly growing consumer base of more than 400 000 people. Top-down leadership and commitment is helping to embed a culture that values consumer input. This is key to building systems, policies and processes to embed partnering with consumers across the LHD. The LHD is especially advanced in promoting improvements in health literacy and developing high-quality, easy-to-understand materials for consumers.