Developed by consumers for consumers, the Guide explains how to strengthen consumer partnerships at all levels of the health system to support person-centred care and drive positive change.
Approved accrediting agencies assess healthcare services to the National Safety and Quality Primary and Community Healthcare Standards (Primary and Community Healthcare Standards). These agencies are approved by the Australian Commission on Safety and Quality in Health Care (the Commission) following application and review by an approval panel.
The Commission has developed resources and advisories to assist healthcare services implement the Primary and Community Healthcare Standards.
A reasonable adjustment is a change to an existing approach or process which is essential to ensure a person’s access to a service. Making reasonable adjustment for a person’s disability creates an inclusive environment and facilitates meeting the NSQHS Standards.
Accreditation provides assurances to the community that a healthcare service meets expected standards for safety and quality. It is a formal program in which trained independent reviewers assess a healthcare service’s evidence of implementation of the Primary and Community Healthcare Standards.
Lessons learnt from the assessment of health service organisations to the National Safety and Quality Health Service (NSQHS) Standards.
Information for healthcare services to guide practice and monitor improvement using the clinical care standard, and resources to support implementation.
The Australian Hospital Patient Experience Question Set has been translated into 20 languages, and is available in easy English, large print and braille.
Information for health service organisations to guide care and monitor improvement using the clinical care standard - and resources to support implementation.