Developed by consumers for consumers, the Guide explains how to strengthen consumer partnerships at all levels of the health system to support person-centred care and drive positive change.
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Approved accrediting agencies assess healthcare services to the National Safety and Quality Primary and Community Healthcare Standards (Primary and Community Healthcare Standards). These agencies are approved by the Australian Commission on Safety and Quality in Health Care (the Commission) following application and review by an approval panel.
The Commission has developed resources and advisories to assist healthcare services implement the Primary and Community Healthcare Standards.
Accreditation provides assurances to the community that a healthcare service meets expected standards for safety and quality. It is a formal program in which trained independent reviewers assess a healthcare service’s evidence of implementation of the Primary and Community Healthcare Standards.
Lessons learnt from the assessment of health service organisations to the National Safety and Quality Health Service (NSQHS) Standards.
Information for healthcare services to guide practice and monitor improvement using the clinical care standard, and resources to support implementation.
The Australian Hospital Patient Experience Question Set has been translated into 20 languages, and is available in easy English, large print and braille.
Information for health service organisations to guide care and monitor improvement using the clinical care standard - and resources to support implementation.
Not all actions within the Primary and Community Healthcare Standards will be applicable to every primary and community healthcare service.
Healthcare services implement systems and processes to maximise safe, high-quality care and minimise clinical safety risks.
Healthcare services develop, implement and maintain systems to partner with consumers in their own health care.
Healthcare services have a responsibility to the community for continuous improvement of the safety and quality of their services, and ensuring they are person centred, safe and effective.
The NHHI LMS hosts the hand hygiene, infection prevention and control modules and hand hygiene auditor online learning. Health service organisations (excluding aged care) with 10+ staff can register for access to the NHHI LMS.
Registering an organisation allows learners (staff) to link their profiles to your organisation in the NHHI LMS.Organisations do not need to register for its staff (learners) to access the NHHI online learning modules. The organisation name does not appear on any completion certificates.