Now that you have considered how the selected PREM fits into the big picture of your organisation, it is time to think about how to translate the aspirations of this big picture into practical actions on the ground. Stage 2 takes you through some of the important decisions needed to get the PREM to your patients and to get responses back.
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To ensure that the selected PREM can be a meaningful tool for quality and safety improvement and person-centred care, you need to first think carefully about how you want to use the survey and why. You also need to consider how the PREM can be best used in your organisation, given your existing patient experience work and contextual constraints and enablers.
Learning about patients’ experiences can help hospitals and healthcare services to identify how and where they need to make improvements in the safety and quality of the health care they provide.
Hospitals and healthcare services may ask you to complete a survey to collect your experiences and feedback to help them improve the care and treatment they offer.