The Aged Care Emergency (ACE) service is a nurse-led multi-agency model of care in the Hunter New England and Central Coast areas of NSW. It provides triage and clinical support and advice for residential aged care facility staff so that care for residents can be delivered in the facility where appropriate to avoid unnecessary transfer to hospital.
The Commission does not manage complaints about health care.
The information on this page will guide you through the complaints process, including links to where you can make a complaint in Australia.
The Commission has developed a set of principles to guide safe, high-quality transitions of care. The principles are fundamental to the Commission’s transition of care projects. The consistent application of these principles within practice, standards, policy and guidance is seen as a requirement for safe transitions of care.
The Commission has developed information, tools and resources to help support consumers engagement with, and understanding of, safe and high-quality health care.
The Commission, through QUM Learning (formerly NPS MedicineWise), provides a range of education and training resources on medication safety and quality use of medicines for healthcare professionals and students.
A number of resources have been identified which are relevant to the Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard.
The Commission develops clinical care standards with advice from a multidisciplinary topic working group including clinicians, consumers and researchers.
The standard has been endorsed by a number of key professional associations and health organisations.