The Aged Care Emergency (ACE) service is a nurse-led multi-agency model of care in the Hunter New England and Central Coast areas of NSW. It provides triage and clinical support and advice for residential aged care facility staff so that care for residents can be delivered in the facility where appropriate to avoid unnecessary transfer to hospital.
Healthcare services develop, implement and maintain systems to partner with consumers in their own health care.
The Commission does not manage complaints about health care.
The information on this page will guide you through the complaints process, including links to where you can make a complaint in Australia.
The Commission has developed information, tools and resources to help support consumers engagement with, and understanding of, safe and high-quality health care.
The Commission, through QUM Learning (formerly NPS MedicineWise), provides a range of education and training resources on medication safety and quality use of medicines for healthcare professionals and students.
A number of resources have been identified which are relevant to the Psychotropic Medicines in Cognitive Disability or Impairment Clinical Care Standard.
The Commission develops clinical care standards with advice from a multidisciplinary topic working group including clinicians, consumers and researchers.
The standard has been endorsed by a number of key professional associations and health organisations.
The standard contains eight quality statements that describe the health care that people of all ages with cognitive disability or impairment should receive to ensure the safe and appropriate use of psychotropic medicines.
Indicators have been developed to support monitoring of the care recommended in the standard. Clinicians and healthcare services can use the indicators to support local quality improvement activities.
Information for healthcare services to guide practice and monitor improvement using the clinical care standard, and resources to support implementation.