Accreditation provides assurances to service users that a digital mental health service provider meets expected standards for safety and quality. Accreditation is a formal process in which trained independent reviewers assess a service provider’s evidence of implementation of the National Safety and Quality Digital Mental Health (NSQDMH) Standards.

There is a wide range of resources available for digital mental health service providers, consumers and carers. On this page you will find fact sheets, action guides, templates and service provider resources.

Implementing the National Safety and Quality Digital Mental Health (NSQDMH) Standards is voluntary for digital mental health service providers. Providers include non-government, public or private organisations, or individuals who make a digital mental health service available for others to use. Service providers using the NSQDMH Standards should have systems and processes in place to reduce the risk of harm, protect privacy and increase confidence and assurance in the quality of their digital mental health services. 

Digital mental health services have grown in popularity in the past decade, and offer new and innovative ways for consumers, carers and families to access care. Evidence shows that digital technology can play an important role in delivering services.

The Commission partnered with service users, consumers, carers, families, clinicians, service providers and technical experts to develop the National Safety and Quality Digital Mental Health (NSQDMH) Standards. The NSQDMH Standards were officially released on 30 November 2020.

The National Safety and Quality Digital Mental Health (NSQDMH) Standards aim to improve the quality of digital mental health service provision, and to protect service users and their support people from harm.