National Safety and Quality Digital Mental Health Standards

The National Safety and Quality Digital Mental Health (NSQDMH) Standards aim to improve the quality of digital mental health service provision, and to protect service users and their support people from harm.

Understanding Accreditation Webinar

Missed our webinar on Understanding Accreditation to the National Safety and Quality Digital Mental Health (NSQDMH) Standards? You can watch a recording of the webinar below. Our panel of experts explain the accreditation process step-by-step and outline supporting resources.

About the Standards

The three NSQDMH Standards include 59 actions related to clinical and technical aspects of digital mental health services. They describe the level of care and the safeguards that a digital mental health service should provide.

Implementing the NSQDMH Standards is voluntary for digital mental health service providers. Providers include non-government, public or private organisations, or individuals who make a digital mental health service available for others to use.

Download the NSQDMH Standards

Links to the NSQDMH Standards

Click on the links below to see the actions in each standard.

  • Development of the National Safety and Quality Digital Mental Health Standards

    The Australian Commission on Safety and Quality in Health Care (the Commission) partnered with service users, consumers, carers, families, clinicians, service providers and technical experts to develop the NSQDMH Standards. The NSQDMH Standards were officially released on 30 November 2020.

  • Digital mental health – Information for consumers and carers

    Digital mental health services have grown in popularity in the past decade, and offer new and innovative ways for consumers, carers and families to access care. Evidence shows that digital technology can play an important role in delivering services.

  • Implementing the National Safety and Quality Digital Mental Health Standards

    NSQDMH Standards is voluntary for digital mental health service providers. Providers include non-government, public or private organisations, or individuals who make a digital mental health service available for others to use. Service providers using the NSQDMH Standards should have systems and processes in place to reduce the risk of harm, protect privacy and increase confidence and assurance in the quality of their digital mental health services.

  • Assessment to the National Safety and Quality Digital Mental Health Standards

    Accreditation provides assurances to service users that a digital mental health service provider meets expected standards for safety and quality. Accreditation is a formal process in which trained independent reviewers assess a service provider’s evidence of implementation of the NSQDMH Standards.

  • National Safety and Quality Digital Mental Health Standards resource library

    There is a wide range of resources available for digital mental health service providers, consumers and carers. On this page you will find fact sheets, case studies, templates and guides.

  • Safety and Quality Advice Centre

    The Advice Centre provides support for digital mental health services, assessors and accrediting agencies on NSQDMH Standards implementation.

Feedback

For questions and feedback on the NSQDMH Standards and the next phase of the project please contact the project team at dmhs@safetyandquality.gov.au