National Safety and Quality Digital Mental Health Standards

The National Safety and Quality Digital Mental Health (NSQDMH) Standards aim to improve the quality of digital mental health service provision, and to protect service users and their support people from harm.

The Australian Commission on Safety and Quality in Health Care (the Commission) partnered with service users, consumers, carers, families, clinicians, service providers and technical experts to develop the NSQDMH Standards. The NSQDMH Standards were officially released on 30 November 2020. 

The NSQDMH Standards aim to improve the quality of digital mental health service provision, and to protect service users and their support people from harm.

The three NSQDMH Standards include 59 actions related to clinical and technical aspects of digital mental health services. They describe the level of care and the safeguards that a digital mental health service should provide.

Dr Peggy Brown AO, Senior Clinical Advisor, ACSQHC

Accreditation 

The Commission has developed an accreditation model for digital mental health services which will operate under the Australian Health Service Safety and Quality Accreditation (AHSSQA) Scheme. The model is based on findings from pilot assessments of services conducted in March-May 2021, and consultation with stakeholders. Under the model, digital mental health service providers will be assessed by accrediting agencies approved through the AHSSQA Scheme. 

Assessments under the scheme will commence in November 2022. Further information and resources will be available soon.

Services can use the Commission's self-assessment tool to monitor their progress towards meeting the NSQDMH Standards. See the Conducting A Self-Assessment Using the NSQDMH Standards and the Applying the NSQDMH Standards Using a Risk Management Approach fact sheets below for more information.

Service providers must not declare that they meet the NSQDMH Standards until they have successfully completed an accreditation assessment.

Contact the project team at dmhs@safetyandquality.gov.au for more information about the the NSQDMH Standards and accreditation.

Links to the NSQDMH Standards

Click on the links below to see the actions in each standard.

Download the NSQDMH Standards

Information and resources

Watch our launch webcast

You can watch a recording of the Commission's one-hour webcast to mark the release of the NSQDMH Standards on 30 November 2020.

An expert panel led by Dr Peggy Brown AO explore how the standards will make a difference to the quality of care in the digital space. The event was hosted by Sophie Scott, award-winning ABC National Medical Reporter.

View the Webcast 

Contact us

For questions and feedback on the NSQDMH Standards and the next phase of the project please contact the project team at dmhs@safetyandquality.gov.au