In 2014, Australian Health Ministers endorsed the Framework for Australian clinical quality registries (incorporating the Operating principles and technical standards for clinical quality registries).

The Australian Hospital Patient Experience Question Set has been translated into 20 languages, and is available in easy English, large print and braille. 

PREMs are recommended as a resource to prioritise and inform local safety and quality improvement, to stimulate meaningful discussion with consumers, and to help organisations to keep track of their move towards patient-centred care.

Now that you have considered how the selected PREM fits into the big picture of your organisation, it is time to think about how to translate the aspirations of this big picture into practical actions on the ground. Stage 2 takes you through some of the important decisions needed to get the PREM to your patients and to get responses back.

To ensure that the selected PREM can be a meaningful tool for quality and safety improvement and person-centred care, you need to first think carefully about how you want to use the survey and why. You also need to consider how the PREM can be best used in your organisation, given your existing patient experience work and contextual constraints and enablers.