How comprehensive care is delivered in practice will depend on the context of care delivery (organisational size, location and the type of service delivered), and the patient receiving care. Systems to delivery comprehensive care will therefore vary, even within the same health service organisation. A flexible approach to standardisation will support local implementation and innovation.
While systems to deliver comprehensive care delivery may differ, the outcome for patients should be the same. That is, care is delivered based on the comprehensive care plan and in partnership with patients, carers and families. The comprehensive care plan is integrated, individualised and identifies goals of care that are aligned with the patient’s expressed preferences and healthcare needs, consider the impact of the patient’s health issues on their life and wellbeing, and are clinically appropriate. This involves effective communication, coordination of care across teams, and ensuring diversity and equity are respected and supported.
Information to help support healthcare organisations deliver comprehensive care is at: Comprehensive care
There is also useful information in the key attributes of high-performing person-centred organisations resource.
Publication, report or update
Seven attributes of high-performing person-centred healthcare organisations were identified during this review.